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P2P Service Management




Provides operational services management, business and technology support to ensure business continuity, and incremental improvements, to the P2P Service.

What is in scope?

Full provision of a hosting solution for PECOS, software including hardware and system maintenance services, and application releases or upgrades. Full provision of a Business Continuity Service. Service Management to a minimum of ISO 9001 or equivalent along with security management to a minimum of ISO 27001 / 27002 or equivalent.

What is out of scope?

The provision of other eCommerce tools

Who is this available to?

Primary delivery is to the Scottish Government in support of the eCommerce Shared Service which includes organisations from central government, fire, NHS, local authorities, police, universities and colleges, third sector, and other public bodies via the Scottish Government.

Note: It is the responsibility of any buying organisation wishing to use the contract to satisfy itself that it is eligible to do so. Entitlement can be established from the terms of the eProcurement Service Management Notice published on Public Contracts Scotland. If there is any doubt, legal advice should be sought.


  • Shared P2P service which provides process efficiency savings.
  • The primary data centre delivering the service will be located within the Scottish Government's data centre in Edinburgh
  • The secondary data centre providing business continuity will be located in Amor's data centre in Aberdeen.
  • The service desk will be based in Aberdeen.
  • A technology refresh will deliver a significant carbon footprint reduction.
  • Access to the eCommerce Shared Service is via multiple entry points.
  • Management information will be delivered via a new reporting model.
  • Interoperability with other software will be developed.
  • 30% growth in service has been incorporated in the contract.
  • Annual data archiving will be undertaken.

Current status

Start Date


End Date


Further details

Contact and feedback to:

Dave Paterson
Tel: 0131 244 0167

Contract Suppliers


More information

For further information please contact the named individuals above.