Publication - Advice and guidance

Employee services contract

Published: 2 Oct 2017

Guidance for public sector organisations on how to access and use the call-off contract.

2 Oct 2017
Employee services contract

Who can access: Scottish Government (SG), SG main bargaining units, and affiliated public bodies 
Contract status: live
Dates of contract: 2 October 2017 to 1 October 2021
Category: HR services - central government


Employee Services is a call-off contract under the Crown Commercial Services Framework for Employee Services framework agreement RM3704.

Under this single supplier agreement, staff can access employee services on a 'one stop shop', fully-managed service basis. The service includes a secure online administration portal, accessed via a single login, customised and branded by department/organisation.

What is in scope

Staff can access four core services:

  • childcare voucher scheme
  • cycle to work scheme
  • give as you earn scheme
  • employee discount scheme

What is out of scope

The contract does not cover:

Who can use this

The services under this call-off agreement are available to staff within Scottish Government core directorates and Scottish Government main bargaining units.

See a list of public sector organisations covered.

The following affiliated public bodies are also covered:

  • Community Justice Scotland
  • Crofting Commission
  • Local Government Boundary Commission
  • Mental Welfare Commission for Scotland
  • Parole Board for Scotland
  • Police Investigations and Review Commissioner
  • Risk Management Authority
  • Scottish Criminal Cases Review Commission
  • Scottish Fiscal Commission
  • Scottish Road Works Commissioner
  • The Scottish Land Commission

See the Crown Commerical website Service website for more information on this framework agreement.

Note: It is the responsibility of any buying organisation wishing to use the framework agreement to satisfy itself that it is eligible to do so.

Entitlement can be established from the terms of the Official Journal of the European Union (OJEU) advert .

Also, see our guidance on framework agreements.

If there is any doubt, legal advice should be sought.


Benefits for public bodies using this framework include:

  • fully integrated, secure, branded, online platform available to all employees
  • excellent rates for multiple employee services, representing market-leading prices, in the majority of instances
  • free of charge, cost neutral and low prices for services due to the aggregation of public sector demand - all customers benefit from the same volume discounts as a result of cumulative spend through the agreement
  • arigorous, and robust performance management process is in place for the duration of the overarching framework agreement, which includes strategic supplier management, customer satisfaction, collection and analysis of monthly management information and audits

Supplier details

Edenred (UK Group) Limited
50 Vauxhall Bridge Road
London, SW1V 2RS

Ordering and queries

Crown Commercial Service (CCS)

John Wise
Category Executive
Crown Commercial Service
9th Floor, The Capital, Old Hall Street, Liverpool L3 9PP

Direct dial: 0151 672 2355
Customer Service Desk: 0345 410 2222


Colin Hodgson
Sales Director
Edenred (UK Group) Limited
50 Vauxhall Bridge Road
London, SW1V 2RS

Telephone: 07980 707315

Scottish Government HR

Philip Jackson
People Directorate, Employee Relations, Reward & Policy Manager
Telephone: 0131 244 8206

Further information

Information about pricing and terms and conditions for frameworks and contracts can be found on the Knowledge Hub.

If you are not registered to access this and are eligible to use the framework please complete the registration form and send it to one of the Scottish Procurement contacts listed below.


David Bilton
Senior Portfolio Specialist
Telephone: 0131 244 3627