Procurement: interpreting, translation and transcription services framework

Overview

Contractors will provide comprehensive face-to-face, remote video and telephone spoken language interpreting services, document translation and transcription services and a comprehensive face to face sign language interpreting service and a Video Remote Interpreting (VRI) sign language service to fulfil the current and evolving needs of framework public bodies.

What is in scope

The scope of the framework for interpreting and translation services is as follows:

Lot 1 - Face to Face Interpreting Services

Interpreting (face-to-face) – from English into a wide range of spoken languages and dialects and from those languages and dialect into English or other languages as requested by framework public bodies.

Key services

• face-to-face spoken language interpreting
• scheduled and short-notice assignments, including same-day requests where required
• coverage of a broad range of languages and dialects

Lot 2 – Telephone and Video Conferencing Interpreting

Telephone and video interpreting services from English into a wide range of spoken languages and dialects and from those languages and dialects into English or other languages. The telephone interpreting service will include the use of an interpreter immediately over the telephone, and for scheduled telephone interpreting services for framework public body assignments booked in advance.

Key services

• telephone interpreting
• video interpreting
• immediate on-demand telephone interpreting, available 24 hours a day, 7 days a week, including public holidays
• scheduled telephone and video interpreting appointments
• three-way telephone interpreting where required
• video interpreting via either the public body's platform or the contractor's platform

Lot 3 – Translation and Transcription Services (including English to English)

Translation and transcription services -  from English into a wide range of spoken languages and from those languages into English or other languages as requested by framework public bodies including:

Key services

• text to braille – or other tactile or touch formats
• speech (audio) to text including tape recordings and other electronic media, audio
• video to text
• text to speech (audio) – including tape recordings and other electronic media, audio and video

Lot 4 – Sign Language – British and International

Face to face sign language interpreting service and a Video Remote Interpreting (VRI) sign language service covering both visual and tactile forms of sign language including:

Key services

• British Sign Language interpreting
• international Sign Language interpreting
• deaf blind interpreting including deafblind manual alphabet, block alphabet, visual frame signing and hand on signing
• deaf relay (intra-lingual language modification)
• lipspeakers

Who can use this

This framework can be used by:

• central government
• fire
• health
• local authorities
• police
• universities and colleges
• third sector
• other public bodies

See the contract notice for full details.
Note: It is the responsibility of any buying organisation wishing to use the framework agreement to satisfy itself that it is eligible to do so.

Entitlement can be established from the terms of the FTS advert and guidance on this can be found in annex A of our guidance on framework agreements. See the framework agreement.

Benefits

Benefits of this framework include:

• competitive market rates
• pre-agreed terms and conditions
• dedicated framework management
• sharing of knowledge and best practice
• efficiencies in process and reduced duplication of procurement effort
• improved quality and coverage of service delivery

Suppliers

LOT 1 - Face to Face Interpreting Services

Global Language Services Limited – (ranked 1st)

Account Manager - George Runciman 
email address - george.runciman@globalglasgow.com
telephone number - 0141 429 3429 ext. 301

Finance Contact - Grant Cameron
Email Address  - grant.cameron@globalglasgow.com
Telephone Number - 0141 429 3428 ext. 320

Global Connections (Scotland) Ltd – 2nd ranked
Contractual enquiries:
Email: contracts@globalconnects.com

Interpreting enquiries:
Email: interpreting@globalconnects.com
Tel: 0141 352 5663

Translation and Transcription enquiries:
Email: translations@globalconnects.com
Tel: 0141 352 5668

Lot 2 – Telephone and Video Conferencing Interpreting Services

Language Line Limited – 1st ranked

Ross Midgley-Robinson - Head of Business Development (UK) 
Email: Ross.Midgley-Robinson@Languageline.co.uk 

Vicki Burns - Head of Public Sector
Email: Vicki.burns@languageline.co.uk 

DA Languages Ltd – 2nd ranked

Laura Smith
Email: tenders@dals.co.uk
Tel: 01619 282 533

Lot 3 – Translation and Transcription Services (including English to English)

Global Connections Scotland ltd - 1st ranked

Contractual enquiries
email: contracts@globalconnects.com

Interpreting enquiries
Email: interpreting@globalconnects.com
Tel: 0141 352 5663

Translation and Transcription enquiries:
Email: translations@globalconnects.com
Tel: 0141 352 5668

DA Languages Ltd – 2nd ranked

Laura Smith
Email: tenders@dals.co.uk
Tel: 01619 282 533

Lot 4 – Sign Language Services – British and International

Sign Solutions (SLIA) Ltd - single supplier

Danielle Dawber - Regional Account Manager
email: Danielle.dawber@signsolutions.uk.com 

Beth Sprigg Head of Non-spoken Operations
Email: Beth.Sprigg@signsolutions.uk.com

Sign Solutions
Bookings email: bookings@signsolutions.uk.com
Office tel: 0121 447 9620

Further information

See the attached buyer's guide for more information.

See: all Scottish Government frameworks and contracts.

Information about pricing and terms and conditions for frameworks and contracts can be found on the Knowledge Hub.

If you are not registered to access this and are eligible to use the framework, please complete the registration form and send it to one of the Scottish Procurement contacts listed below.

Interpreting translation and transcription - v2.0 buyer's guide July 26

File type

PDF

File size

307.2 kB