Procurement: interpreting, translation and transcription services framework

Guidance for public sector organisations on how to access and use the procurement framework agreement.

Who can access: all public sector
Contract status: live
Dates of contract: 12 November 2021 to 11 November 2025
Category: professional services - national


Contractors will provide comprehensive face-to-face, remote video and telephone spoken language interpreting services, and document translation and transcription services to fulfil the current and evolving needs of framework public bodies.

What is in scope

The scope of the framework for interpreting and translation services is as follows:

Interpreting (face-to-face, remote video and telephone) – from English into a wide range of spoken languages and dialect and from those languages and dialect into English or other languages as requested by framework public bodies.

Translation and transcription services -  from English into a wide range of spoken languages and from those languages into English or other languages as requested by framework public bodies including:

  • text to braille – or other tactile or touch formats
  • speech (audio) to text including tape recordings and other electronic media, audio
  • video to text

text to speech (audio) – including tape recordings and other electronic media, audio and video

What is out of scope

The framework does not cover sign language and English to English transcription.

Who can use this

This framework can be used by:

  • Central government
  • Fire
  • Health
  • Local authorities
  • Police
  • Universities and colleges
  • Third sector
  • Other public bodies

See the contract notice for full details.
Note: It is the responsibility of any buying organisation wishing to use the framework agreement to satisfy itself that it is eligible to do so.

Entitlement can be established from the terms of the FTS advert and guidance on this can be found in annex A of our guidance on framework agreements. Framework agreement 2021 - 2025 available here.


Benefits of this framework include:

  • competitive market rates
  • pre-agreed terms and conditions
  • dedicated framework management
  • sharing of knowledge and best practice
  • efficiencies in process and reduced duplication of procurement effort
  • improved quality and coverage of service delivery


Global Connections (Scotland) Limited should be approached in the first instance and only if they are unable to meet your requirements should an approach be made to Global Language Services (2nd ranked) and then DA Languages Ltd (3rd ranked)

Global Connections (Scotland) Limited (ranked 1st)
3rd Floor
180 Hope Street
G2 2UE

David Orr

Interpreting enquiries:

Tel: 0141 352 5663

Translation and transcription enquiries:

Tel: 0141 352 5668

Global Language Services (ranked 2nd)
64 Darnley Street
G41 2SE

George Runciman, Managing Director
Interpreting enquiries:

Tel: 0141 429 3429

Translation and transcription enquiries:
Tel: 0141 465 8828

DA Languages Ltd (ranked 3rd)
Stratham House, Talbot Road
Greater Manchester
M32 0FP

Elitsa Kvasova, Client Implementation executive –
Tel: 0161 543 1822

Cristina Buzovschi, Client Implementation executive  -
Tel: 0161 543 1814
DA Languages Client Implementation team -

Further information

See the attached buyer's guide for more information.

Information about pricing and terms and conditions for frameworks and contracts can be found on the Knowledge Hub.

If you are not registered to access this and are eligible to use the framework please complete the registration form and send it to one of the Scottish Procurement contacts listed below.


Paul Brydon
Senior Portfolio Specialist

Liz Burns
Portfolio Specialist

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