Procurement: water and waste water billing services framework

Guidance for public sector organisations on how to access and use the framework agreement.

Who can access: all public sector
Contract status: live
Dates of contract: 1 April 2020 to 31 March 2024
Category: Utilities - national


Provision of water and waste water billing services including automated meter reading (AMR) services.

What is in scope

Water and waste water services, including automated meter reading (AMR) services across the public sector.

Who can use this

This framework can be used by:

  • central government
  • health
  • local authorities
  • universities and colleges
  • third sector
  • other public bodies

Note: It is the responsibility of any buying organisation wishing to use the framework agreement to satisfy itself that it is eligible to do so.

Entitlement can be established from the terms of the OJEU advert and guidance on this can be found in annex A of our guidance on framework agreementsIf there is any doubt, legal advice should be sought.


  • annual cost avoidance saving of around £21 million for the duration of the contract
  • automated meter reading (AMR) offering, including free AMR loggers on 50mm meters or larger
  • intelligent water management programme for reducing water usage
  • dedicated customer service team and account management

Climate emergency benefits

  • intelligent water management programme for reducing water usage with associated reduction in CO2 emissions. This can include leak detection, investigation and site survey
  • water efficiency advice and case studies in monthly e-newsletter
  • provision of benchmarking reports and access to industry benchmarking tools to allow customers to compare consumption against industry benchmarks
  • annual water efficiency fund, to which customers will be able to apply for water efficiency project funding
  • installation of 500 leak sensors in schools across Scotland to enable those schools to identify leaks quickly

Community benefits include:

  • four apprentices to be employed throughout the lifetime of the framework
  • four school age work placements per year
  • additional mentoring and work placement programme for four students annually
  • book fund to help students in financial hardship buy course materials, with focus on environmental science courses
  • schools outreach programme to educate and train school pupils on matters related to the water industry
  • annual innovation day to support new water technology/practices

Contract supplier

Scottish Water Business Stream Ltd
Phone: 0330 123 2100

Contract or framework agreement guidance

A buyers guide be available shortly

Further information

Contact named individual


Water and Waste Services - Buyer's Guide: October 2021


Stephen Ogilvie
Portfolio Specialist
Phone: 0131 244 4623
Mobile: 07584 330345

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