Social Security Experience Panels: publications

Collection of publications relating to the Social Security Experience Panels which are helping to design a social security system for Scotland.


The Scottish Government is now responsible for some of the benefits previously delivered by the Department for Work and Pensions (DWP).

As part of work to prepare for this change, in 2017 the Scottish Government set up the Social Security Experience Panels. Members had experience of at least one of the benefits delivered by the DWP that has come to Scotland. Over 2,400 people registered to take part in the Experience Panels when they were launched.

As Social Security Scotland is now an established agency and the majority of benefits are live, the Experience Panels closed in April 2024.

Social Security Scotland agency

Panel feedback and reports helping to shape and continually improve Social Security Scotland’s services.

Appointments and local delivery

Panel views on appointments and the local delivery of Social Security Scotland services.

Best Start Grant

Findings from Best Start Grant Alpha research involving Experience Panel members and other user groups.

Disability benefits

Reports and Panel views helping to shape and improve disability benefits. 

Funeral Expense Assistance

Research conducted with the experience panel members and other user groups on Funeral Expense Assistance.

Keeping clients and staff safe

Panel survey results helping design the processes for keeping Social Security Scotland staff and clients safe.


Report outlining the Social Security Experience Panels views regarding overpayments.

Universal Credit

Survey on Universal Credit Scottish choices undertaken with Social Security Experience Panel members.

Scottish Welfare Fund

Survey results showing Panel members views about their experiences of the Scottish Welfare Fund.

External peer reviews

Review reports for the Social Security Experience Panels.

Experience Panels research plans

Plans detailing the main projects for Social Security Experience Panels research.

Fraud and error

Panel members’ views about how processes for fraud and cases of client error should work.

Change of circumstances

Panel members’ views about how contact around changes of circumstances should work, along with how debt should be repaid.

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