Social Security Charter Review: research findings

Introduction

The Scottish Government is now responsible for some of the benefits previously delivered by the Department for Work and Pensions.

Social Security Scotland is the executive agency who deliver social security payments.

In 2018, the Scottish Social Security Charter was created.

“Our Charter” is made up of four sections which have a series of commitments to be delivered by the Scottish Government and Social Security Scotland. The Charter describes how the Scottish social security system works and how clients should be treated. It is written in law that the Charter should be reviewed every five years.

Research was carried out in 2023 to review the commitments in the Charter. This summary presents the findings from that research.