Social Security Experience Panels: Seldom Heard research programme: carers and care experienced people - visual summary

This visual summary outlines the main findings of the first wave of research with carers and care experienced people as part of the ‘Seldom Heard Voices’ research programme.


The Experience Panels were established in 2017 to help design a social security system that works for the people of Scotland. Members have experience of at least one of the benefits delivered by the Department for Work and Pensions (DWP) that has or will come to Scotland.

We recognised that there are groups less likely to be represented on the Experience Panels so we set up the "Seldom Heard Voices" research programme. It ensures that groups who need to be treated with particular sensitivity, are marginalised or dispersed have a voice in the design of Scotland's social security services.

There are four groups which are identified as 'Seldom Heard' in this research programme. They are:

  • Mobile Populations
  • Vulnerable Groups
  • End of Life
  • Carers and Care Experienced



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