Social Security Experience Panels: agency buildings

This report details the key themes from research into social security client expectations on agency buildings, facilities and privacy.


In July and August 2018, the Scottish Government carried out a survey and focus groups with Experience Panel members to understand what facilities they expected from agency buildings, their views on co-locating with other organisations and their thoughts on privacy. This work was part of the Scottish Government's Social Security Experience Panel programme of research.

This report details the findings and key themes that emerged from this work.


Email: James.Miller@gov.Scot

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