Social Security Experience Panels: agency buildings

This report details the key themes from research into social security client expectations on agency buildings, facilities and privacy.

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Footnotes

1. Castle Douglas, Dumfries, Edinburgh, Fort William, Glasgow, Irvine and Kirkcaldy

2. Scottish Government (2017). Social Security Experience Panels: About Your Benefits and You – Quantitative Research Findings. [Online] Available at: www.gov.scot/Publications/2017/11/7769/

3. Scottish Government (2018). Social Security Experience Panels: Who is in the panels and their experiences so far. [Online] Available at: www.gov.scot/Publications/2018/10/3083/

4. The percentage is of total respondents. Respondents were able to select multiple disability types.

5. Percentages include all respondents who took part. Respondents were able to select multiple boxes.

6. 17% of the Scottish population lives in a rural area. Scottish Government (2018). Rural Scotland Key Facts 2018. [Online] Available at: www2.gov.scot/Resource/0054/00541327.pdf

7. Participants had experience of applying for (themselves or someone else) or receiving these benefits within the last 3 years, but were not necessarily in receipt of the benefit at the time of the survey.

8. Scottish Government (2018). Social Security Experience Panels: Who is in the panels and their experiences so far. [Online] Available at: www.gov.scot/Publications/2018/10/3083

9. Participants who responded with 'Yes – I would visit an agency office', 'Yes – I would need a home visit' or 'Sometimes I would visit an agency office and sometimes I would need a home visit' were classed as wanting to speak to the agency face to face at some point.

10. 2 (1, n=141) = 0.190, exact p=.663

11. Age variables were dichotomized into 'under 60' and 'aged 60 and over'.

12. 2 (1, n=142) = 0.962, exact p=.327

13. 2 (1, n=125) = 0.024, exact p=.877

14. 2 (1, n=105) = 9.525, p<.01

15. 2 (1, n=112) = 4.870, p=<.05

16. Scottish Government (2018). Social Security Experience Panels: Personal Independence Payment Discovery – Visual Summary. [Online] https://www.gov.scot/publications/social-security-experience-panels-personal-independence-payment-discovery-visual-summary

17. A changing places toilet is a larger, accessible toilet with specific adaption to meet the needs of people with disabilities, such as an adult changing bench and a tracking hoist system.

18. 2 (1, n=99) = 2.893, exact p=.089

19. Scottish Government (2018). Social Security Experience Panels: Award Duration and Automatic Entitlement. p.15 [Online] Available: www.gov.scot/publications/social-security-experience-panels-award-duration-automatic-entitlement

20. Age variables were split into 'aged under 60' and 'aged 60 and over'.

21. 2 (1, n=118) = 8.071, p<.01

22. It was not possible to run a chi-square test on the non-aggregated age data as there was insufficient representation of certain age groups within the data.

Contact

Email: James.Miller@gov.Scot

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