Social Security Experience Panels: benefit take-up – report

This report covers findings from research with Social Security Experience Panels members about their experiences of accessing the benefit system.


Between February 2020 and March 2020, the Scottish Government carried out a number of focus groups with Experience Panels members to gather views on benefit take-up. This included gathering previous experiences of accessing benefits. It also asked what Social Security Scotland can do to make sure that all those who are entitled to benefits are able to access them. 

This work was part of the Scottish Government's Social Security Experience Panels programme of research. In total, 39 Experience Panel members took part in 11 focus groups and 1 interview across 8 locations in Scotland.[1] This report details the findings and key themes that emerged from this work



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