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Social Security Experience Panels: benefit take-up – report

This report covers findings from research with Social Security Experience Panels members about their experiences of accessing the benefit system.

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Footnotes

1  The 11 focus groups and 1 interview took place in 8 locations across Scotland. These locations were: Lanark, Kilmarnock, Paisley, Glasgow (3), Hawick (2), Edinburgh (2), Oban, and Aberdeen. 

2  The Experience Panels has already completed a series of research projects on both application forms and assessment processes. The findings from these projects can be found on the Experience Panels publication page: https://www.gov.scot/collections/social-security-experience-panels-publications/

3  To understand the unique barriers and needs of those who are less likely to part in the Experience Panels research, the Scottish Government has established five different research projects with different 'Seldom Heard Groups'. The purpose of this research is learn about what barriers face these population groups and how Social Security Scotland can be designed to ensure that they are able to access what they are entitled to. The five research strands cover 'Mobile Populations,' 'Vulnerable Groups' (including offenders, veterans, those with HIV / Hepatitis, those with experience of homelessness), 'Those who are terminally ill / suffering from bereavement', 'Survivors of abuse,' and 'Carers and those who are care experienced.' 

4  The 11 focus groups and 1 interview took place in 8 locations across Scotland. These locations were: Lanark, Kilmarnock, Paisley, Glasgow (3), Hawick (2), Edinburgh (2), Oban, and Aberdeen.

5  The Experience Panels has already completed a series of research projects on both application forms and assessment processes. The findings from these projects can be found on the Experience Panels publication page: https://www.gov.scot/collections/social-security-experience-panels-publications/

Contact

Email: SocialSecurityExperience@gov.scot

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