Information

Social Security Experience Panels: inclusive communication - visual summary

This visual summary outlines the results a survey and 9 focus groups with Experience Panel members, which asked about their views on various aspects of communication including applying for a benefit, getting help with an application and online information videos.

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Background

The Scottish Government is becoming responsible for some of the benefits currently delivered by the Department for Work and Pensions (DWP). As part of work to prepare for this change, the Scottish Government set up the Social Security Experience Panels.

Department for Work and Pensions → Scottish Government

2,400+ Experience Panel members

Contact

Email: Socialsecurityexperience@gov.scot

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