Social Security experience panels: appointees - report

Outlines the Social Security Experience Panels' experiences of the appointee process and how this should work for Social Security Scotland’s clients.

This document is part of a collection


The Scottish Government is becoming responsible for some of the benefits currently delivered by the Department for Work and Pensions. As part of the work to prepare for this change, the Scottish Government set up the Social Security Experience Panels. Over 2,400 people from across Scotland who have recent experience of at least one of the benefits coming to Scotland registered as Experience Panel members during the launch in 2017.

The Scottish Government is working with Experience Panel members to design a new social security system that works for the people of Scotland.

From 24 June to 12 July 2020 Scottish Government researchers conducted a survey to help design the new appointee system for Social Security Scotland. This report outlines the findings from this survey. All quotes are from panel members taken from the survey responses.

The survey asked about people's experience of the appointees system in place in the current benefits system. It also asked about how the new process for having an appointee should work in Scotland, including in what circumstances someone might want to choose to have an appointee act on their behalf.



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