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Social Security client and experience panels research: effects of the coronavirus pandemic on communication preferences

A report of findings from research with client and experience panels about communication preferences.

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Introduction

From January to April 2021, Client Panel and Experience Panel members took part in research to explore the effect of the Coronavirus (COVID-19) pandemic on communication preferences. In total, 484 members across both Panels chose to complete a survey exploring this topic. Follow-up interviews were carried out with 41 panel members. This report details the findings and key themes that emerged from this work.

Contact

Email: SocialSecurityExperience@gov.scot

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