Publication - Research and analysis

Social Security client and experience panels research: effects of the coronavirus pandemic on communication preferences

Published: 23 Aug 2021
From:
Director-General Communities
Directorate:
Social Security Directorate
Part of:
Coronavirus in Scotland
ISBN:
9781802012743

A report of findings from research with client and experience panels about communication preferences.

Social Security client and experience panels research: effects of the coronavirus pandemic on communication preferences
Footnotes

Footnotes

1. 59 Experience Panel members completed the survey twice and one member completed it three times. Only one response per member was included in the analysis. To accomplish this, each set of responses were assigned random numbers and the response(s) with the lowest number was discarded.

2. Scottish Government, 'Vaccination programme reaches two million people', 17 March 2021: https://www.gov.scot/news/vaccination-programme-reaches-two-million-people/

3. Disability Living Allowance is delivered by the DWP.

4. Across the three sets of questions, a small number of respondents did not give a preferred method for each of the six purposes. This means that the total number of respondents isn't exactly consistent for each purpose.

5. A small number of respondents who said their preferences would change made no modifications to their preferred methods for any of the purposes. For analysis purposes, these responses were re-labelled as having said 'no' to this question.

6. A small number of respondents who said their preferences would change made no modifications to their preferred methods for any of the purposes. For analysis purposes, these responses were re-labelled as having said 'no' to this question.

7. Some participants experienced technical difficulties during video call interviews. This may have brought these issues to mind for these participants.

8. The Scottish Government, 'Timetable for further lockdown easing', 16 March 2021: https://www.gov.scot/news/timetable-for-further-lockdown-easing/

9. Scottish Government (2017) Social Security Experience Panels: About Your Benefits and You – Quantitative Research Findings: www.gov.scot/Publications/2017/11/7769/ and Scottish Government (2018) Social Security Experience Panels: Who is in the panels and their experiences so far: www.gov.scot/Publications/2018/10/3083/.

10. Social Security Scotland (2020) Client Survey 2018-2020: Social Security Scotland – Client Survey Report

11. The 2011 census in Scotland found that 4.0% of the population identify as belonging to Asian, African, Caribbean or Black, Mixed or Other ethnic groups. Scotland's Census, 'Ethnicity', (June 2021): https://www.scotlandscensus.gov.uk/census-results/at-a-glance/ethnicity/

12. The percentage is of total respondents, not disabled respondents. Respondents were able to select multiple disability types.

13. 17 per cent of the Scottish population lives in a rural area.
Scottish Government (2018). Rural Scotland Key Facts 2018. [Online] Available at: www2.gov.scot/Resource/0054/00541327.pdf.

14. Respondents had experience of applying for (themselves or someone else) or receiving these benefits within the last three years, but were not necessarily in receipt of the benefit at the time of the survey.

15. The 2011 census in Scotland found that 4.0% of the population identify as belonging to Asian, African, Caribbean or Black, Mixed or Other ethnic groups. Scotland's Census, 'Ethnicity', (June 2021): https://www.scotlandscensus.gov.uk/census-results/at-a-glance/ethnicity/

16. Respondents were able to select multiple disability types.

17. 17 per cent of the Scottish population lives in a rural area. Scottish Government (2018), Rural Scotland Key Facts 2018: www2.gov.scot/Resource/0054/00541327.pdf.

18. Respondents had experience of applying for (themselves or someone else) or receiving these benefits within the last three years, but were not necessarily in receipt of the benefit at the time of the survey.


Contact

Email: SocialSecurityExperience@gov.scot