Between August 2019 and September 2019, the Scottish Government carried out focus groups with Experience Panel members to gather views on fraud and error processes. This included how Social Security Scotland should respond to fraud and in cases where a client has made an error of some kind. It also gathered views on how Social Security Scotland should discourage fraud in a way that reduces stigma and is based on the values of dignity and respect.
This work was part of the Scottish Government's Social Security Experience Panels programme of research. In total, 39 Experience Panel members took part in 8 focus groups across Scotland. This report details the findings and key themes that emerged from this work