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Social Security Experience Panels: change of circumstances and debt repayment - visual summary

This visual summary summarises the results from 10 focus groups and an online survey with Experience Panel members. The research explored how contact about changes of circumstances should work for clients of Social Security Scotland, along with how debt should be repaid.

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Background

The Scottish Government are becoming responsible for some of the benefits currently delivered by the Department for Work and Pensions (DWP).

DWP

Social Security Scotland

To prepare for this change, the Scottish Government set up the Social Security Experience Panels.

2400+ people with experience of benefits = Social Security Experience Panels

Experience Panel members all have experience of claiming at least one of the benefits being devolved to Scotland.

The Scottish Government is working with Experience Panel members to design Scotland's new social security system.

Contact

Email: Socialsecurityexperience@gov.scot

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