Social Security Experience Panels: change of circumstances and debt repayment - visual summary

This visual summary summarises the results from 10 focus groups and an online survey with Experience Panel members. The research explored how contact about changes of circumstances should work for clients of Social Security Scotland, along with how debt should be repaid.

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About the research

This report gives the findings of the research on changes of circumstances and repayment of debt.

  • 10 focus groups
  • 393 survey responses
  • The research took place in August to November 2019
  • 37 Focus group participants took part
  • 8 locations

The research explored:

  • Contact about changes of circumstances
  • Treating under and over payments
  • Recovering debt



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