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Social Security Experience Panels: change of circumstances and debt repayment - visual summary

This visual summary summarises the results from 10 focus groups and an online survey with Experience Panel members. The research explored how contact about changes of circumstances should work for clients of Social Security Scotland, along with how debt should be repaid.

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What's Next?

The findings from this research are being used to design processes for changes of circumstances and debt repayment. This includes informing service design decisions about how Social Security Scotland will contact clients about changes of circumstances.

The Scottish Government will continue to work with the Experience Panels in the development of Scotland's new social security system. This will include further research on individual benefits and work to help the development of Social Security Scotland.

If you would like to be consulted about statistical collections or receive notification of publications, please register your interest at www.gov.scot/scotstat. Details of forthcoming publications can be found at www.gov.scot/statistics.

Contact

Email: Socialsecurityexperience@gov.scot

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