Social Security Experience Panels: change of circumstances and debt repayment - visual summary

This visual summary summarises the results from 10 focus groups and an online survey with Experience Panel members. The research explored how contact about changes of circumstances should work for clients of Social Security Scotland, along with how debt should be repaid.

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Supporting documents

Equality, Poverty and Social Security: Research Findings No. 45/2020: Social Security Experience Panels: Change of Circumstances and Debt Repayment

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