Social Security Experience Panels - appointments and local delivery: report

This report outlines the Social Security Experience Panels views expressed in a survey and focus groups on Social Security Scotland appointments and local delivery.

This document is part of a collection


In February 2019, the Scottish Government carried out a survey and focus groups with Experience Panel members to understand their views on social security appointments, drop in sessions, home visits and local delivery of Social Security Scotland services. 

This work was part of the Scottish Government’s Social Security Experience Panels programme of research. 

This report details the findings and key themes that emerged from this work.



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