Publication - Research and analysis

Social Security Experience Panels - appointments and local delivery: report

Published: 18 Dec 2019
Directorate:
Social Security Directorate
Part of:
Equality and rights, Research
ISBN:
9781839604041

This report outlines the Social Security Experience Panels views expressed in a survey and focus groups on Social Security Scotland appointments and local delivery.

45 page PDF

779.2 kB

45 page PDF

779.2 kB

Contents
Social Security Experience Panels - appointments and local delivery: report
Introduction

45 page PDF

779.2 kB

Introduction

In February 2019, the Scottish Government carried out a survey and focus groups with Experience Panel members to understand their views on social security appointments, drop in sessions, home visits and local delivery of Social Security Scotland services. 

This work was part of the Scottish Government’s Social Security Experience Panels programme of research. 

This report details the findings and key themes that emerged from this work.


Contact

Email: aimee.mccullough@gov.scot