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Social Security Experience Panels - appointments and local delivery: report

This report outlines the Social Security Experience Panels views expressed in a survey and focus groups on Social Security Scotland appointments and local delivery.

This document is part of a collection


Footnotes

1. Appointments focus groups: Dundee, Dumfries, Edinburgh, Glasgow, Hamilton, Johnstone and Kilmarnock. Local delivery focus groups: Inverness, Johnstone, Perth, Edinburgh x 3 and Dundee.

2. Scottish Government (2017). Social Security Experience Panels: About Your Benefits and You – Quantitative Research Findings. [Online] Available at: www.gov.scot/Publications/2017/11/7769/

3. Scottish Government (2018). Social Security Experience Panels: Who is in the panels and their experiences so far. [Online] Available at: www.gov.scot/Publications/2018/10/3083/

4. Results are presented as whole numbers for ease of reading. Due to rounding, percentages may not add up to exactly 100%.

5.   Respondents were able to select more than one response to this question. The percentages are of all respondents, not just those who considered themselves to have a disability or long term health condition.

6. Participants were able to select multiple options.

7. 17 per cent of the Scottish population lives in a rural area: Scottish Government (2018). Rural Scotland Key Facts 2018. [Online] Available at. www2.gov.scot/Resource/0054/00541327.pdf  

8. Participants had experience of applying for (themselves or someone else) or receiving these benefits within the last 3 years, but were not necessarily in receipt of the benefit at the time of the survey.

9. Scottish Government (2018). Social Security Experience Panels: Who is in the panels and their experiences so far. [Online] Available at: www.gov.scot/Publications/2018/10/3083

10. Social Security Scotland is an executive agency of the Scottish Government responsible for the delivery of Scottish social security policy and devolved benefits.

11. Scottish Government (2019). Social Security Experience Panels – Agency Buildings. [Online] Available at: https://www.gov.scot/publications/social-security-experience-panels-agency-buildings

12. Scottish Government (2019). Social Security Experience Panels – Agency Buildings. [Online] Available at: https://www.gov.scot/publications/social-security-experience-panels-agency-buildings

13. Responses were split into two groups: those who would ever want a face to face appointment, and those who said they would always want a home visit. This data was then statistically tested with gender, age and disability status to determine any potential associations between specific client groups and appointment preferences.

14. 2 (1, n=142) = 0.37,  = >.05

15. 2 (1, n=359) = 0.14, p = >.05

16. 2 (1, n=362) = 1.541, p = >.05

17. 2 (1, n=358) = 5.350, exact p = 0.021

18. 2 (1, n=358) = 11.230, exact p = .001

Contact

Email: aimee.mccullough@gov.scot

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