The Scottish Government is becoming responsible for some of the benefits currently delivered by the Department for Work and Pensions. As part of the work to prepare for this change, the Scottish Government set up the Social Security Experience Panels. Over 2,400 people across Scotland who have recent experience of claiming at least one of the benefits that are coming to Scotland registered as panel members.
The Scottish Government is working with Experience Panel members to design a new social security system that works for the people of Scotland.
From 9th July to 29th July, Scottish Government researchers conducted a survey of panel members to help design the processes for keeping Social Security Scotland staff and clients safe. This report outlines the findings from this survey. All quotes are from panel members taken from the survey responses.