Publication - Research and analysis
Social Security Experience Panels - keeping staff and clients safe: report
This report outlines the findings of a survey conducted with panel members, which looked to help design the processes for keeping Social Security Scotland staff and clients safe.
Staff response to unacceptable actions
Respondents were asked how they thought staff should respond to situations where clients may be displaying unacceptable actions. They were asked about situations occurring in an office environment, over the phone, and during home visits.