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Social Security Experience Panels - keeping staff and clients safe: report

This report outlines the findings of a survey conducted with panel members, which looked to help design the processes for keeping Social Security Scotland staff and clients safe.

This document is part of a collection


Advertising unacceptable actions policy

Respondents were asked how they would feel about Social Security Scotland’s policy on unacceptable actions being advertised. Nearly eight in ten respondents (79 per cent) felt comfortable or very comfortable with Social Security Scotland advertising unacceptable actions policy on websites.

Table 12. Social Security Scotland would like to let clients know about this policy. How would you feel if this policy on unacceptable actions was advertised on websites (n=293):

On Websites %
Very comfortable 57
Comfortable 22
Neither comfortable or uncomfortable 14
Uncomfortable 3
Very uncomfortable 4
Total 100

Over eight in ten respondents (83 per cent) felt very comfortable or comfortable with this policy being advertised in offices.

Table 13. In offices (n=293)

Offices %
Very comfortable 58
Comfortable 25
Neither comfortable or uncomfortable 10
Uncomfortable 4
Very uncomfortable 3
Total 100

The majority of respondents (81 per cent) said they felt very comfortable or comfortable with this policy being advertised within Citizen’s Advice Bureau.

Table 14. In Citizen’s Advice Bureau (n=293)

Citizen’s Advice Bureau %
Very comfortable 58
Comfortable 23
Neither comfortable or uncomfortable 11
Uncomfortable 4
Very uncomfortable 4
Total 100

Over seven in ten respondents (78 per cent) felt very comfortable or comfortable with the policy being advertised in GP clinics. One in ten respondents (10 per cent) said they would feel uncomfortable or very uncomfortable with the policy being advertised in GP clinics.

Table 15. GP clinics (n=293)

GP Clinics %
Very comfortable 55
Comfortable 23
Neither comfortable or uncomfortable 12
Uncomfortable 5
Very uncomfortable 5
Total 100

Contact

Email: SocialSecurityExperience@gov.scot

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