This research will be used to inform the ongoing development and design of unacceptable actions policy which will shape the service delivered by Social Security Scotland. This research will, in particular, inform staff development to ensure they are capable, aware and responsive to the complex needs of individuals.
These findings will be shared with key stakeholders and will ensure the needs of the clients of Social Security Scotland are considered and addressed.
The Scottish Government will continue to work with the Experience Panels in the development of Scotland’s new social security system. This will include further research on individual benefits in addition to cross-cutting work to assist in the development of Social Security Scotland.
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