We are testing a new beta website for gov.scot go to new site

Fixed Telephony Services Framework



A national multi contractor framework for Fixed Telephony Services.

What is in scope?

The scope of the framework agreement is for the provision of traditional telephony services, described in brief as: voice calls, line provision and line rental, including but not limited to:

Core requirements

  • Provision of voice services and infrastructure
  • Line rentals (including PSTN and ISDN)
  • Voice calls
  • Electronic billing services
  • Direct Dial-In (DDI) provision
  • Migration management support

Optional requirements

  • Integrated fixed mobile telephony services
  • Premium rate numbers
  • Non-geographic numbers (NGN)
  • Directory enquiries services
  • Cost management facilities
  • Bundled packages (limited to the core and optional services listed)
  • Broadband (delivered through a traditional telephony service, for example ADSL)
  • Point-to-point circuits (for example dedicated/private/leased lines, SIP Trunks, etc.) where the main purpose is reducing the cost of traditional telephony services
  • Provision of the core and/or optional requirements above through a hosted, or cloud based solution


What is out of scope?

For the avoidance of doubt, the following products/services are not in scope and cannot be offered under the new framework agreement:

  • Mobile phones
  • Private Branch Exchange (PBX) and data networking equipment, including the Maintenance of such equipment
  • Wide Area Network (WAN) connectivity
  • Unified communications

Who is this available to?

  • Central government
  • Health
  • Local authorities
  • Universities and colleges
  • Third sector
  • Other public bodies

Full details can be found on Public Contracts Scotland

Note: It is the responsibility of any buying organisation wishing to use the framework agreement to satisfy itself that it is eligible to do so. Entitlement can be established from the terms of the Official Journal of the European Union OJEU advert and guidance on this can be found in annex A of Scottish Government Guidance on Framework Agreements. If there is any doubt, legal advice should be sought.



The benefits for public bodies using the framework are:

  • The framework will provide a platform to ensure that organisations can align their voice services and, if required, could migrate to the core Scottish Wide Area Network (SWAN) service at the most appropriate juncture or remain as a standalone service.  It provides a coherent Scottish strategy.
  • The framework has secured a robust traditional telephony service together with innovation in the form of newer technologies, for example SIP trunks for the Scottish public sector at market leading prices. 
  • The framework provides best value across Scotland.  Initial indications suggest savings of up to £4 million over a four year period.
  • A good mix of contractors to cover the full range of public sector requirements.
  • The framework addresses the Scottish Government’s aspirations with regards to ethical, social, environmental and sustainability issues.
  • Potential for economic growth and local employment opportunities exist.  
  • This award follows a comprehensive tender exercise, under EU public procurement regulations, and provides an easy route to market for contracting organisations.

Current status



Start date

27 June 2014

End date

26 June 2018 


Further details

Contact and feedback to:

David Box  – Senior Portfolio Specialist
Tel: 0141 242 0345

Contract Supplier(s)

  • British Telecommunication plc
  • Daisy Communication Ltd
  • Exchange Communications Limited
  • Gamma Telecom Ltd
  • KCOM Group PLC
  • Telefonica UK Ltd
  • Virgin Media Business Limited
  • Vodafone Limited

Contract or Framework Agreement guidance

A Buyers Guide is available

Further information including specifications and pricing is available for each of the suppliers via our secure stakeholder site.  To obtain access, please email scottishprocurement@gov.scot.

The contractor catalogue is available for this framework also via the secure stakeholder site. 

If you require any information on the agreement, or to register your interest in using the agreement, please contact David Box.