We are testing a new beta website for gov.scot go to new site

Employee Assistance Programme Framework Agreement - second generation



The Employee Assistance Programme service is to support and improve the performance of the employees of our collaborative partners by supporting and guiding the employees in dealing with their personal and work related problems and those of their immediate families providing a confidential and immediate access to information, assessment and counselling services.

What is in scope?

  • telephone counselling services
  • information services, including a website
  • advice for carers
  • services to management staff
  • face to face counselling sessions
  • referral procedures

In addition to the provision of EAP services to Employees, the Supplier shall make available the EAP service in reduced capacity to immediate families of employees. Specific exclusions shall apply to services made available to immediate families.

What is out of scope?

The EAP contract excludes:

  • face to face counselling sessions direct to immediate families. (Note: The exemption does not prevent immediate families from participating in couple or family counselling where this is requested by the employee or attending counselling in support of the employee)
  • legal and financial information and advice services to immediate families
  • counselling for immediate family members

Who is this available to?

The framework is accessible to the Scottish Ministers (including Agencies), specifically the Scottish Prison Service, Scottish Non-Departmental Public Bodies, offices in the Scottish administration which are not ministerial offices, cross-border public authorities within the meaning of section 88(5) of the Scotland Act 1998, the Scotland Office, the Scottish Parliamentary Corporate Body, special health boards, Forestry Commission, Scottish Futures Trust, Student Loans Company Ltd, the Commissioners of Northern Lighthouses, Business Stream Ltd, any public body established by or under the Scotland Act 1998 or any Act of the Scottish Parliament, any association of or formed by one or more of the above, bodies financed wholly or mainly by one or more of the above, bodies subject to management supervision by one or more of the above and bodies more than half of the board of directors or members of which, or, in the case of a group of individuals, more than half of those individuals, being appointed by one or more of the above.

For further information please refer to Public Contracts Scotland

Note: It is the responsibility of any buying organisation wishing to use the Framework Agreement to satisfy itself that it is eligible to do so. Entitlement can be established from the terms of the OJEU advert and guidance on this can be found in Annex A of Scottish Government Guidance on Framework Agreements. If there is any doubt, legal advice should be sought.


  • collaborative partners can choose to utilise a ‘all-inclusive price’or ‘as used’ pricing model for EAP and welfare services
  • budget certainty with all prices capped for the duration of the contract (including any extensions)
  • retention of existing telephone numbers;
  • The supplier has agreed specific performance measures with performance against service measured and reported per purchaser by the supplier.

Current status

Start date

01 November 2012

End date

31 October 2018 (no further extensions available)

Further details

Contact and feedback to:

Tammy Gracie
Scottish Prison Service Procurement
Tel: 0131 330 3772

Contract Supplier(s)

OH Assist

Emma Hutton

Email: emma.hutton@ohassist.com

Mobile: 07733 312736

More information

For further information please contact the named individual above