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Publication - Strategy/plan

Procurement - national collaborative: service enhancement plan March 2025

Published
10 March 2025
From
Director of Procurement and Property
Directorate
Scottish Procurement and Property Directorate, +8 more … Chief Economist Directorate, Corporate Transformation Directorate, Economic Development Directorate, Energy and Climate Change Directorate, Jobs and Wellbeing Economy Directorate, Public Service Reform Directorate, Public Spending Directorate, Tackling Child Poverty and Social Justice Directorate
Topic
Communities and third sector, Economy, Education, +5 more … Energy, Health and social care, Programme for Government, Public sector, Work and skills
ISBN
9781836913467

This plan sets out the vision to improve end-to-end customer service to increase usage of current procurement frameworks and deliver even more savings, as well as identifying areas of potential growth.

View supporting documents Supporting documents

The NCPD Ambition

Our vision is to maximise real commercial value for our public sector customers and their communities through the efficient use of our frameworks and services.

Through a review of our current portfolio, we will seek to ensure that our frameworks provide access to the best commodities and services, offering real value. The review will also tell us where we might grow our activities, increase savings and benefits, and where we might gain efficiencies.

From within current resources we will realign our service delivery model and structure to provide clarity of access to framework information at first-point-of-contact and enhance the capability of customer-facing portfolio teams to offer a customer account management approach. We will adopt a flexible model which will allow us to engage on an individual basis with customers to help them apply policy requirements in their local settings and gain the best from framework use, whether that is through efficiency gain, real cash savings or increased social value.

Longer term, we will look to introduce a series of value-added services offering support for the management of tenders, mini-competitions and collaborative call-offs.

Customer-facing services will be supported by an enhanced business management function. This will be our engine room to manage overarching capabilities in co-ordination of collaboration, communications, engagement & PR, effective use of data to provide valuable management information, including an improved approach to benefits management, and a drive towards the improved performance of national collaborative procurement. This enhanced capability will be necessary to support the new approach to customer account management and a drive towards the improved performance of national collaborative procurement.

Customer-facing services will be supported by an enhanced business management function. This will be our engine room to manage overarching capabilities in collaboration, communications, engagement & PR, effective use of data and a drive towards improved performance.

Contact

Email: corinne.telford@gov.scot

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