Health and social care - staff experience: report 2021

Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland during 2021.

Appendix 12: Staff Experience Framework

Staff Experience Continuous Improvement Framework
Health Care Quality Strategy 2010 3 Quality Ambitions Person-Centred, Safe & Effective
MacLeod Enablers/ Healthy Working Lives MacLeod: Leadership MacLeod: Engaging Managers MacLeod: Employee Voice MacLeod: Integrity to the Values & Purpose Health and Well-being
Staff Governance Standard Strands SG1: Well Informed SG2: Appropriately Trained & Developed SG3: Involved in Decisions SG4: Treated Fairly & Consistently, with Dignity & Respect, in an Environment where Diversity is Valued SG5: Provided with a Continuously Improving & Safe Working Environment, Promoting the Health & Wellbeing of Staff, Patients and the Wider Community
Staff Experience Components Visible & Consistent Leadership Sense of Vision, Purpose & Values Role Clarity Clear, Appropriate & Timeously Communication Learning & Growth Performance Development & Review Access to Time & Resources Recognition & Rewards Confidence & Trust in Management Listened to & Acted Upon Partnership Working Empowered to Influence Valued as an Individual Effective Team Working Consistent Application of Employment Policy & Procedures Performance Management Appropriate Behaviours & Supportive Relationships Job Satisfaction Assessing Risk & Monitoring Work Stress & Workload Health & Well-being Support
KSF Core Dimensions C1 C1 C2 C1 C2 C2 C2 C2 C6 C4 C4 C4 C6 C5 C6 C5 C6 C5 C3 C3



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