Health and social care - everyone matters pulse survey: national report 2020
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care during the initial COVID-19 period.
Appendix 7: Open Question Analysis: Worries
Open responses to the question "Thinking about your experiences of work over the last 6 months, what are you currently most worried about?" have been classified into themes using a semi-automated process. A sample of staff responses were manually reviewed and an initial grouping and themes framework developed. The automated process then assigns each response to one or more of those groupings, by searching for individual words or phrases. The results of this process have then been manually refined and groupings/themes adjusted in order develop the final themes as illustrated below:
As an automated process it is possible that a minority of comments have been incorrectly assigned. For example, where a member of staff references a worry within the support question, or where the words used are either different to those used by others or are misspelt (frequent misspellings are included within the definitions).
Work-Related
| Groups | Themes | Illustration of topics, words and phrases included |
|---|---|---|
| Career Development | Career Progression | Career progression, promotion Development, opportunity to progress |
| Not Using Skills | Skills, de-skilled, working in area where core skills not being used | |
| Morale | Morale | Morale, fatigue |
| Management & Culture | Line Manager | Line manager, manager, boss, supervisor |
| Senior Management | Executive, Board, directors, leadership team, senior leaders Lack of leadership, mismanagement |
|
| Communications | Communication, lack of information | |
| Changing Guidance | Guidelines changing, unfocussed, inconsistency | |
| Treatment at Work | Inequality, bullying, unfair treatment, harassed, feeling excluded, | |
| Lack of teamwork | Team behaviours, politics, friction, difficult working relationships | |
| Patient/Client Care | Patient/Client Care – Current (c. September 2020) | Waiting times, capacity, lack of face-to-face contact, caseload |
| Patient/Client Care – Future | Future waiting lists, backlogs of non-urgent, backlogs of referrals/non-COVID, access to services | |
| Returning to the workplace | Public Transport | Transport, bus, train, tram Not feeling safe on the journey |
| Returning to Workplace | Going back, returning to the office/workplace/clinic etc. | |
| Feeling COVID-Safe at Work | Social distancing, space, screens, hygiene Safety in shared spaces Over-crowding, other people (staff or patients) not observing guidelines) |
|
| PPE | PPE, masks, gowns, protective clothes | |
| Working from Home | Personal Challenges | Loneliness, isolation Working from home difficulties (space, interruptions etc.) |
| IT Support/Technical Challenges | Internet connection, computer equipment IT Support, poor IT | |
| Workload | Work-Life Balance | Work-life balance |
| Excessive Workload | Unrealistic workload, too much work, competing priorities, lack of resources | |
| Not Enough Work, Job Security | Not enough work, not busy Fixed-term contract Job security, losing job/redundancy |
|
| Staff Shortages | Not enough staff, understaffed Staff shortages |
COVID-19 and Personal Worries
| Groups | Themes | Illustration of topics, words and phrases included |
|---|---|---|
| COVID-19 | Second Wave | Second wave, threat of COVID-19 returning, infection rate, lockdown, COVID threat etc. |
| Catching COVID-19 | Getting infected, getting COVID, COVID and personal health | |
| Economic | Financial | Personal financial worries, Health and Social Care funding |
| Government, Economy | Government handling of COVID, fears around the economy | |
| Health & Well-Being | Personal Health Issues | General health concerns, mental well-being, fear of burn-out, stress and anxiety |
| Family Health & Well-Being | General or specific family members health concerns | |
| The Future | The future/the unknown | Unknown, uncertainties Moving forward, 'new normal' |
| No Worries | ||
| Other |
Contact
Email: suzanne.thomas@gov.scot
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