Health and social care - everyone matters pulse survey: national report 2020

Independent report by Webropol providing detailed information and analysis of staff experience in health and social care during the initial COVID-19 period.


Half of all staff score 'Strive and Celebrate' for feeling appreciated, however the score of 70 is 4 points lower than in iMatter 2019

Staff Groupings

Across the staff groupings there is considerable variation in the extent to which staff feel appreciated for the work they do, particularly across NHSScotland staff groupings. Those in NHSS Ambulance Services feel least appreciated of all staff groupings.

Senior Managers both in NHSScotland and Local Authorities are most likely to feel appreciated, scoring considerably higher than all other staff groupings.

I feel appreciated for the work I do

Many stories highlight the role of the community in supporting Health and Social Care staff and three are illustrated below:

Maria’s Story

Maria is a Spanish nurse who talks openly about the challenges of her role. She explains how her cycle to and from work is part of her coping strategy. Maria found great comfort and support from the public show of support for Health and Social Care staff through the ‘Thursday Clap’

Her story is told in this film

NHS Lothian

When a smile, a cuppa and a space to breathe is just what’s needed

Project Wingman is a group of current and former aircrew from all corners of aviation, United by our profession and dedicated to serving our NHS staff now and in the future. We provide space to unwind, de-compress and de-stress before, during and after hospital shifts, in support of staff wellbeing.

Since NHS workers give first class treatment to their patients, our ‘First Class Lounges’ are our way of giving NHS staff the treatment they deserve.

NHS Lothian

Outdoor Wellbeing Space for Staff at East Lothian Community Hospital

Staff at East Lothian Community Hospital now have access to an attractive and comfortable outdoor space thanks to charitable funds received from Edinburgh and Lothian’s Health Foundation

NHS Lothian East HSCP

Many of the Staff Experience Stories share a sense of community, through volunteers, corporate support and the wider public, both in terms of help provided to Health and Social Care and through staff giving back. Two examples of this come from NHS Greater Glasgow and Clyde celebrating the work of NHS Volunteers and the Land's End to John O'Groats trip to raise funds for the Glasgow Association of Mental Health.

Volunteer Guard of Honour

Staff at Glasgow Royal Infirmary, Queen Elizabeth University Hospital, and Royal Alexandra Hospital lined up in traditional fashion to celebrate the hard work and dedication of volunteers who have worked across the service in a variety of roles including:

  • Staffing the Give and Go drop off points, which enabled friends and relatives to drop of essential personal items to patients during visiting restrictions. To date the team has delivered more than 12,000 parcels across sites, clocking up 3,000 hours of volunteer time.
  • Welcoming staff, patients and visitors and signposting appropriately while ensuring everyone entering a hospital site used hand sanitiser.
  • Distributing PPE to staff, patients and visitors throughout the pandemic.
  • Distributing the many donations which flooded in from the public and from businesses

The video can be viewed here: A Guard of Honour

NHS Greater Glasgow and Clyde

Thank you from ICU

120 doctors, nurses, and pharmacists have pledged to collectively cover the same distance as Land’s End to John O’Groats, by walking, running or cycling locally to say a huge thank you to the local community and further afield.

The team have so far raised £12,000 for Glasgow Association of Mental Health

NHS Greater Glasgow and Clyde



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