Health and social care - everyone matters pulse survey: national report 2020

Independent report by Webropol providing detailed information and analysis of staff experience in health and social care during the initial COVID-19 period.

Appendix 1: Everyone Matters Pulse Survey Questionnaire


NHSScotland is committed to improving patient and public experience through enhancing our staff experience.

COVID-19 has changed our lives and placed exceptional demands on everyone working in health and social care. Your health and well-being is important. This survey is designed to better understand how you are feeling now and to find out about your experiences over recent months, both in the workplace and beyond. With your results, we hope to be better able to support you now and in the future.

This is an anonymous survey and responses will be collated to produce a directorate report. All answers collected will be treated with the utmost confidentiality and cannot be linked to any respondent. It will take about 10 minutes to complete. 

The first section covers your overall well-being and the second section covers your experiences at workover the last 6 months (the 'COVID period').

Thank you for your time and co-operation.

 You look after us, so we'll look after you – see what's available on the National Wellbeing Hub

Your well-being

The following four questions are about your feelings on aspects of your life. There are no right or wrong answers. For each of these questions please give an answer on a scale of 0 to 10, where 0 is "not at all" and 10 is "completely".

Overall, how satisfied are you with your life nowadays?
Not at all 1 2 3 4 5 6 7 8 9 10 Completely
Overall, to what extent do you feel the things you do in your life are worthwhile?
Not at all 1 2 3 4 5 6 7 8 9 10 Completely
Overall, how happy did you feel yesterday?
Not at all 1 2 3 4 5 6 7 8 9 10 Completely
Overall, how anxious did you feel yesterday?
Not at all 1 2 3 4 5 6 7 8 9 10 Completely

The National Wellbeing Hub and National Wellbeing Helpline For Staff 0800 1114191 are there to support all health and social care staff.

24 hour / emergency services: Samaritans call free on 116 123 /

Your experience at work over the last 6 months (the 'COVID period')

Please answer this question based on your experience during the COVID Period. By this we mean the time that you have been impacted by the pandemic based on your experiences at work. For many people that will be from March 2020, but for some it may be earlier or later than that.

Thinking of your experience during the COVID-19 period (from March 2020) please tell us if you agree or disagree with the following statements
Strongly Agree Agree Slightly Agree Slightly Disagree Disagree Strongly Disagree
I feel my direct line manager cares about my health and well-being. Please base your answer on the person who has line-managed you through the majority of the COVID period (this may not be your usual line manager)            
I feel my organisation cares about my health and well-being. Please base your answer on the Board/Directorate you have been working in for the majority of the COVID period            
I am treated with dignity and respect as an individual at work            
I am treated fairly and consistently at work            
My work gives me a sense of achievement            
I get the help and support I need from other teams and services within the organisation to do my job            
I feel appreciated for the work I do            
I would recommend my organisation as a good place to work            
Please tell us how you feel about your overall experience of working for your organisation from a scale of 0 to 10 (where 0 = very poor and 10 = very good):

Very Poor Experience











Very Good Experience

Overall, working within my organisation is a .....

You look after us, so we'll look after you – see what's available on the National Wellbeing Hub

Thinking about your experiences of work over the last 6 months, what are you currently most worried about?

Thinking about your experiences of work over the last 6 months, what is most supporting your well-being?

In the last 6 months, have you experienced change either in your job role or the environment you work in?



Which of the following have changed for you? (Select all that apply)

  • Working from home more than usual
  • Working at a different location (e.g. different hospital, care home etc.)
  • Reassigned to a different team
  • Reassigned to a different directorate
  • Reassigned to a different board
  • Reassigned to a different role, but still in the same team
  • Shielding at home (because I or other household members are clinically vulnerable)
  • Staying away from home to protect my family
  • Preschool children at home
  • School age children at home
  • Care responsibilities for another member of the household
  • Loss of a friend or relative
  • I have tested positive for COVID
  • I have experienced physical or mental ill health (non-COVID)
  • I have been furloughed
  • Other household members furloughed
  • Worsening of financial situation (e.g. household member job loss or reduced hours)
  • Providing support for vulnerable relative (living elsewhere)
  • Other (please specify)

Staff Grouping

Which staff group do you belong to? (please select the group that reflects your main role)

 NHSScotland Employees

 Local Authority Employees

Which staff group do you belong to? (NHSScotland staff only)

 Administrative Services (Finance, HR, IT, call handler, office and patient services)

 Allied Health Profession

 Ambulance Services

 Doctors and Dentists in Training (Doctors & Dentists in Training)

 Health Science Services

 Medical and Dental

 Medical and Dental Support (Salaried GP, physician's assistant, theatre services, operating dept, dental technician, hygienist, dental & orthodontist therapist, oral health)

 Nursing and Midwifery

 Other Therapeutic (Optometry, pharmacy, psychology, genetic counselling)

 Personal and Social Care

 Senior Managers (Executive grades, senior manager pay band)

 Support Services (Catering, domestic, portering, estates and facilities, security, laundry, transport, sterile services)

Which staff group do you belong to? (Local Authority only)

 Adult Services

 Business Services (Business Improvement, Support Services, Information Systems, Finance and Administration)

 Children's Services

 Criminal Justice

 Older People Services

 Senior Managers

 Strategic Development

About you

As employers we are committed to ensuring all staff are treated fairly. It is important therefore for us to understand how the pandemic has impacted everyone in our organisations. This section helps your employer to look for any trends or patterns which might be cause for concern. Your response will not be tracked back to you. You can choose to answer all of these questions or only some of them.

What is your Gender Identity?




Prefer not to answer

Do you identify as trans?



Prefer not to answer

What is your age?

 16-20 Years

 21-30 years

 31-40 years

 41-50 years

 51-65 years

  Over 65 years

 Prefer not to answer

Which of the following options best describes how you think of yourself?


 Gay / Lesbian

 Heterosexual / Straight 

 Prefer to self-describe (please specify)

 Prefer not to answer

How would you describe your religious identity?


 Church of Scotland





 Other Christian (please specify)

 Prefer not to answer

 Roman Catholic



 Other religion (please specify)

 Prefer not to answer

Which best describes your ethnic group or background?

African, African Scottish, African British

Arab, Arab Scottish, Arab British

Asian, Asian Scottish or Asian British
Bangladeshi, Bangladeshi Scottish, Bangladeshi British
Chinese, Chinese Scottish, Chinese British
Indian, Indian Scottish, Indian British
Pakistani, Pakistani Scottish, Pakistani British

Caribbean or Black
Black, Black British, Black Scottish
Caribbean, Caribbean Scottish, Caribbean British

Mixed or Multiple Ethnic Group
Any mixed or multiple ethnic group

Gypsy/ Traveller
Other British

Other Ethnic Group

Prefer not to answer

Disability: The Equality Act 2010 describes a disabled person as: '...anyone who has a physical, sensory or mental impairment, which has a substantial and long term adverse effect on their ability to carry out normal day-to-day activities'.

Do you consider yourself to be disabled within the definition of the Equality Act 2010?



 Prefer not to answer

NHSScotland would like to thank you for taking the time to complete the survey. Your responses are anonymous and none of the answers you have given can be linked to you personally.

Please remember the National Wellbeing Hub has a range of resources to support physical and mental health. The Hub is regularly updated to support staff well-being.

2 4 hour / emergency services: Samaritans call free on 116 123 /



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