Health and social care - everyone matters pulse survey: national report 2020
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care during the initial COVID-19 period.
Pride
Throughout the survey there is evidence of the pride and sense of achievement that many staff feel. Though the iMatter component rating is 3 points below the 2019 score, over two-thirds of staff score their sense of achievement at work as 'Strive and Celebrate'.
Across the Boards NHS Shetland is the highest scoring Geographic Board (82).
| Geographic Boards | My work gives me a sense of achievement | Difference Pulse Survey 2020 to iMatter 2019 |
|---|---|---|
| NHS Ayrshire & Arran | 78 | -3 |
| NHS Borders | 77 | -4 |
| NHS Dumfries & Galloway | 78 | -2 |
| NHS Fife | 78 | -3 |
| NHS Forth Valley | 78 | -2 |
| NHS Grampian | 79 | -3 |
| NHS Greater Glasgow and Clyde | 77 | -3 |
| NHS Highland | 78 | -2 |
| NHS Lanarkshire | 79 | -3 |
| NHS Lothian | 79 | -3 |
| NHS Orkney | 80 | -4 |
| NHS Shetland | 82 | -3 |
| NHS Tayside | 77 | -4 |
| NHS Western Isles | 79 | -3 |
The sense of achievement and pride is illustrated very well in the NHS Lothian video:
Proud
‘Proud’ a video from the staff at St John’s Hospital, Livingston https://vimeo.com/425181559
NHS Lothian
Among the National Boards, NHS Golden Jubilee (76) and The State Hospital (75) have both low Pulse Survey scores that are also notably lower than in iMatter 2019.
| National Boards | My work gives me a sense of achievement | Difference Pulse Survey 2020 to iMatter 2019 |
|---|---|---|
| Healthcare Improvement Scotland | 76 | -2 |
| NHS 24 | 78 | -2 |
| NHS Education for Scotland | 81 | -3 |
| NHS Golden Jubilee | 76 | -6 |
| NHS National Services Scotland | 79 | +1 |
| Public Health Scotland | 78 | N/A |
| Scottish Ambulance Service | 77 | -2 |
| The State Hospital | 75 | -5 |
NHS National Services Scotland is the only Board that has increased its score for 'sense of achievement', from 78 in iMatter 2019 to 79 in the Pulse Survey. Through the COVID-19 Pandemic NHS National Services Scotland has run several vital and highly visible projects, as illustrated below, that would likely promote a sense of achievement among staff involved.
Contact
Email: suzanne.thomas@gov.scot
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