Health and social care - everyone matters pulse survey: national report 2020

Independent report by Webropol providing detailed information and analysis of staff experience in health and social care during the initial COVID-19 period.


Throughout the survey there is evidence of the pride and sense of achievement that many staff feel. Though the iMatter component rating is 3 points below the 2019 score, over two-thirds of staff score their sense of achievement at work as 'Strive and Celebrate'.

Across the Boards NHS Shetland is the highest scoring Geographic Board (82). 

Geographic Boards My work gives me a sense of achievement Difference Pulse Survey 2020 to  iMatter 2019
NHS Ayrshire & Arran 78 -3
NHS Borders 77 -4
NHS Dumfries & Galloway 78 -2
NHS Fife 78 -3
NHS Forth Valley 78 -2
NHS Grampian 79 -3
NHS Greater Glasgow and Clyde 77 -3
NHS Highland 78 -2
NHS Lanarkshire 79 -3
NHS Lothian 79 -3
NHS Orkney 80 -4
NHS Shetland 82 -3
NHS Tayside 77 -4
NHS Western Isles 79 -3

The sense of achievement and pride is illustrated very well in the NHS Lothian video:


‘Proud’ a video from the staff at St John’s Hospital, Livingston

NHS Lothian

Among the National Boards, NHS Golden Jubilee (76) and The State Hospital (75) have both low Pulse Survey scores that are also notably lower than in iMatter 2019.

National Boards My work gives me a sense of achievement Difference Pulse Survey 2020 to  iMatter 2019
Healthcare Improvement Scotland 76 -2
NHS 24 78 -2
NHS Education for Scotland 81 -3
NHS Golden Jubilee 76 -6
NHS National Services Scotland 79 +1
Public Health Scotland 78 N/A
Scottish Ambulance Service 77 -2
The State Hospital 75 -5

NHS National Services Scotland is the only Board that has increased its score for 'sense of achievement', from 78 in iMatter 2019 to 79 in the Pulse Survey. Through the COVID-19 Pandemic NHS National Services Scotland has run several vital and highly visible projects, as illustrated below, that would likely promote a sense of achievement among staff involved.



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