Health and social care staff experience survey 2022

Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland during 2022

Appendix 12: Staff Experience Framework

Health Care Quality Strategy 2010 3 Quality Ambitions Person Centred Safe Effective
MacLeod Enablers/ Healthy Working Lives Staff Governance Standards Staff Experience Components KSF* Core Dimension
Leadership Well informed Visible & consistent leadership C1
Sense of vision, purpose and values C1
Role clarity C2
Clear, appropriate and timeously communication C1
Engaging Managers Appropriately trained & developed Learning and growth C2
Performance development and review C2
Access to time and resources C2
Recognition and rewards C2
Employee Voice Involved in decisions Confidence and trust in management C6
Listened to and acted upon C4
Partnership working C4
Empowered to influence C4
Integrity to the Values and Purpose Treated fairly & consistently with dignity & respect, in an environment where diversity is valued Valued as an individual C6
Effective team working C5
Consistent application of employment policy and procedures C6
Performance management C5
Health and Wellbeing Provided with a continuously improving & safe working environment, promoting the health and wellbeing of staff, patients and the wider community Appropriate behaviours and supportive relationships C6
Job satisfaction C5
Assessing risk and monitoring work stress and workload C3
Health & wellbeing support C3



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