Key Performance Indicators
Overall Response Rate 55%
Questionnaires Issued: 199,772
Responses Received: 110,250
The response rate is calculated as the percentage of questionnaires issued that have been completed and returned within the allowable time.
In total 199,772 questionnaires were issued, 5,330 more than in 2021. A total of 110,250 usable responses were received, up by 2,084 on 2021. This equates to an overall response rate of 55%, a decrease of 1 percentage point (pp) from last year.
Employee Engagement Index Score (EEI)
Employee Engagement Index (EEI) Score 76
The Employee Engagement Index (EEI) is calculated based on the number of responses for each point on the scale (Strongly Agree to Strongly Disagree) multiplied by its number value (6 to 1). These scores are added together and divided by the overall number of responses to give the score to show level of engagement.
The 2022 EEI Score for Health and Social Care is 76, an increase of one point from the 2021 score.
Reports Issued to: 13,735 Teams, 88% of all Teams
88% of all teams received their EEI report in 2022. Only small teams that did not achieve 100% response rate did not receive reports (12% of all teams). This is in line with the percentage of teams receiving reports in 2021.
Action Plans Agreed
Action Plans Agreed: 47% within the 8-week window
Each team is invited to complete a continuous improvement Action Plan. 47% of teams had an agreed Action Plan in place within 8 weeks of receiving iMatter results. This is an improvement of 5 percentage points from 2021 when 42% of teams had an agreed action in place.
iMatter 2022 KPIs for Individual Boards
|EEI Score||Response Rate||EEI||Reports Issued*||Action Plans Agreed|
|Health and Social Care||55%||76||88%||47%|
|National Boards (Patient-facing)|
|NHS Golden Jubilee||61%||74||89%||59%|
|Scottish Ambulance Service||52%||67||90%||62%|
|The State Hospital||72%||75||94%||65%|
|National Boards (Support)|
|Healthcare Improvement Scotland||91%||82||94%||61%|
|NHS Education for Scotland||88%||85||90%||80%|
|NHS National Services Scotland||75%||78||95%||90%|
|Public Health Scotland||75%||75||95%||85%|
|NHS Ayrshire & Arran||53%||77||89%||49%|
|NHS Dumfries & Galloway||60%||75||88%||30%|
|NHS Forth Valley||56%||76||89%||58%|
|NHS Greater Glasgow & Clyde||52%||75||90%||49%|
|NHS Western Isles||62%||74||94%||31%|
* All teams with 5 or more staff receive a report regardless of response rate. Teams of 4 or less people require 100% response rate to be issued with a report. The percentage of teams receiving a report is therefore influenced by the proportion of small teams within a Board.
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