Health & Social Care Staff Experience Survey 2022

Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland during 2022


Key Performance Indicators

Response Rate

Overall Response Rate 55%

Questionnaires Issued: 199,772

Responses Received: 110,250

The response rate is calculated as the percentage of questionnaires issued that have been completed and returned within the allowable time.

In total 199,772 questionnaires were issued, 5,330 more than in 2021. A total of 110,250 usable responses were received, up by 2,084 on 2021. This equates to an overall response rate of 55%, a decrease of 1 percentage point (pp) from last year.

Employee Engagement Index Score (EEI)

Employee Engagement Index (EEI) Score 76

The Employee Engagement Index (EEI) is calculated based on the number of responses for each point on the scale (Strongly Agree to Strongly Disagree) multiplied by its number value (6 to 1). These scores are added together and divided by the overall number of responses to give the score to show level of engagement.

The 2022 EEI Score for Health and Social Care is 76, an increase of one point from the 2021 score.

Reports Issued

Reports Issued to: 13,735 Teams, 88% of all Teams

88% of all teams received their EEI report in 2022. Only small teams that did not achieve 100% response rate did not receive reports (12% of all teams). This is in line with the percentage of teams receiving reports in 2021.

Action Plans Agreed

Action Plans Agreed: 47% within the 8-week window

Each team is invited to complete a continuous improvement Action Plan. 47% of teams had an agreed Action Plan in place within 8 weeks of receiving iMatter results. This is an improvement of 5 percentage points from 2021 when 42% of teams had an agreed action in place.

iMatter 2022 KPIs for Individual Boards

EEI Score Response Rate EEI Reports Issued* Action Plans Agreed
Health and Social Care 55% 76 88% 47%
National Boards (Patient-facing)
NHS Golden Jubilee 61% 74 89% 59%
NHS 24 65% 76 80% 56%
Scottish Ambulance Service 52% 67 90% 62%
The State Hospital 72% 75 94% 65%
National Boards (Support)
Healthcare Improvement Scotland 91% 82 94% 61%
NHS Education for Scotland 88% 85 90% 80%
NHS National Services Scotland 75% 78 95% 90%
Public Health Scotland 75% 75 95% 85%
Geographic Boards
NHS Ayrshire & Arran 53% 77 89% 49%
NHS Borders 52% 75 91% 44%
NHS Dumfries & Galloway 60% 75 88% 30%
NHS Fife 60% 75 91% 49%
NHS Forth Valley 56% 76 89% 58%
NHS Grampian 57% 76 89% 41%
NHS Greater Glasgow & Clyde 52% 75 90% 49%
NHS Highland 47% 75 84% 30%
NHS Lanarkshire 55% 78 90% 50%
NHS Lothian 54% 76 85% 42%
NHS Orkney 58% 72 88% 39%
NHS Shetland 55% 79 91% 27%
NHS Tayside 58% 76 86% 42%
NHS Western Isles 62% 74 94% 31%

* All teams with 5 or more staff receive a report regardless of response rate. Teams of 4 or less people require 100% response rate to be issued with a report. The percentage of teams receiving a report is therefore influenced by the proportion of small teams within a Board.

Contact

Email: Suzanne.thomas@gov.scot

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