Health and social care staff experience survey 2022

Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland during 2022

Appendix 4: Board Descriptions

National Boards each have very different remits and structures, some are patient-facing while others provide support services. These short descriptions are provided as an overview of each Board along with a link to their website where further information can be found:

NHS Golden Jubilee

NHS Golden Jubilee has a national portfolio which includes the Golden Jubilee University National Hospital, NHS Scotland Academy, national Centre for Sustainable Delivery, Golden Jubilee Research Institute and Golden Jubilee Conference Hotel. Set in a modern, purpose built environment the facility combines a top quality hospital with hotel, and conference facilities and centres for research, clinical skills and innovation. This integrated approach, with a focus on continuous learning and strong links to academia and industry, creates a crucible for innovation and a vibrant network for the spread of learning and best practice.”

Please click here to visit the website for NHS Golden Jubilee or visit

Scottish Ambulance Service

“The Scottish Ambulance Service is on the frontline of the NHS, despatching immediate medical assistance or clinical advice to over 5 million people across Scotland. Our aim is to offer the highest level of care to our patients as we preserve life and promote recovery, with our skilled workforce bringing care and compassion to those who need it most.

We provide ambulance care to patients who need support to reach their healthcare appointment, or for their admission to and discharge from hospital, due to their medical or clinical needs. We also transfer some of Scotland's most serious patients and support the ongoing response to the COVID 19 pandemic through our Mobile Testing Units.”

Please click here to visit the website for Scottish Ambulance Service or visit

NHS 24

NHS 24 services include:

  • 111 If you need urgent health advice when your GP Practice or Dental Surgery is closed
  • NHS inform is Scotland's health information service. It offers quality assured health and care information via a website and phone service
  • Breathing Space is a free phone service for anyone in Scotland feeling low, anxious or depressed
  • Our self-help guides give guidance on some of the common things people call us about
  • Quit Your Way Scotland is an advice and support service for anyone trying to stop smoking in Scotland
  • Care Information Scotland provides access to quality-assured information on caring for adults in Scotland
  • A free phone service for adults experiencing low mood, mild to moderate depression or anxiety

Please click here to visit the website for NHS 24 or visit

NHS Education for Scotland

NHS Education for Scotland (NES) is an education and training body and a national health board within NHS Scotland. We are responsible for developing and delivering healthcare education and training for the NHS, health and social care sector and other public bodies. We have a Scotland-wide role in undergraduate, postgraduate and continuing professional development.”

Please click here to visit the website for NHS Education for Scotland or visit

Healthcare Improvement Scotland

“The purpose of Healthcare Improvement Scotland is to enable the people of Scotland to experience the best quality of health and social care.

These are areas where we believe we can make the most impact and where we focus our efforts and resources.

  • Enabling people to make informed decisions about their care and treatment
  • Helping health and social care organisations to redesign and continuously improve services
  • Provide evidence and share knowledge that enables people to get the best out of the services they use and helps services improve
  • Provide quality assurance that gives people confidence in the services and supports providers to improve
  • Making the best use of resources, we aim to ensure every pound invested in our work adds value to the care people receive

Please click here to visit the website for Healthcare Improvement Scotland or visit

NHS National Services Scotland

NSS supports customers to deliver their services more efficiently and effectively. We offer shared services on a national scale using best-in-class systems and standards. Our aim is to help our customers save money and free up resources so they can be re-invested into essential services. We also provide consultancy and support to help public bodies join up health and social care.”

Please click here to visit the website for NHS National Services Scotland or visit

The State Hospital

“Although The State Hospital shares the same values, aims and challenges as the rest of the NHS in Scotland, it is unique because it has the dual responsibility of caring for very ill, detained patients as well as protecting them, the public and staff from harm.

The State Hospital is one of four high secure hospitals in the UK. Located in South Lanarkshire in central Scotland, it is a national service for Scotland and Northern Ireland and one part of the pathway of care that should be available for those with secure care needs. The principal aim is to rehabilitate patients, ensuring safe transfer to appropriate lower levels of security.”

Please click here to visit the website for The State Hospital or visit

Public Health Scotland

“Public Health Scotland is Scotland’s lead national agency for improving and protecting the health and wellbeing of all of Scotland’s people.

Our vision is for a Scotland where everybody thrives. Focusing on prevention and early intervention, we aim to increase healthy life expectancy and reduce premature mortality by responding to the wider determinants that impact on people’s health and wellbeing. To do this, we use data, intelligence and a place-based approach to lead and deliver Scotland’s public health priorities. We are jointly sponsored by COSLA and the Scottish Government and collaborate across the public and third sectors. We provide advice and support to local government and authorities in a professionally independent manner.”

Please click here to visit the website for Public Health Scotland or visit



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