The Scottish Approach to Service Design (SAtSD)

The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).

What if...?

We applied this approach to a relationship breakdown as one of these life events.

A couple are married. The relationship is violent and the separation isn’t amicable. They have children. The situation is difficult and stressful.


A couple are not married but live together. They want to agree on dividing their assets and selling their home. The separation is a joint decision and they are keen to move on quickly.

These are very different scenarios but both require access to public services, complemented by very different support. Mapping this user journey shows that these users could receive services by more than 40 organisations across the public sector – but how could they know that?

What if those organisations worked together to understand these interactions and complex user needs and designed their services around these user journeys?

What might this look like for these users?

How will this affect my family/partner, home, health, job, finances? What support can I get? What are my rights? graphic

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