Publication - Advice and guidance

The Scottish Approach to Service Design (SAtSD)

The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).

26 page PDF

881.4 kB

26 page PDF

881.4 kB

Contents
The Scottish Approach to Service Design (SAtSD)
Next steps / feedback

26 page PDF

881.4 kB

Next steps / feedback

We want your feedback so we can get better at describing the Scottish Approach to Service Design.


This publication has been created to make sure we have a common understanding of the problem we are trying to solve. Have we described the aspirations and principles of the Scottish Approach to Service Design in a way that you can relate to – and support? Will this document help you to build a SAtSD culture in your organisation?
We want your feedback so we can bring together the tools, methods and support to help teams deliver in this way.


Whilst this resource sets out the key elements and principles of SAtSD, we also have a practitioner focussed resource in development for sharing tools, guidance, case studies and ideas.

The next phase of work is to produce a community platform to help teams who are designing and delivering public services. What do you think is the best way to do this? What are the key things delivery teams need?
 

Contact us at design@gov.scot to send us your feedback.