Procurement - technology peripherals and infrastructure framework: lot 1 - buyer's guide

Buyer's guide for procurement framework for information and communication technology (ICT) products - technology peripherals and infrastructure framework - lot 1 - (SP-21-012).

Framework overview

The ICT products portfolio covers a wide range of ICT products through a number of specific framework agreements, listed below:

The procurement strategy recommended the appointment of a single supplier to Lot 1 and up to four suppliers to Lot 2.

Lot 1 (IT Hardware Catalogue Lot) will provide an easy route to market for end users for transactional and commonly available products through a single supplier catalogue capable of offering the complete range of products and services. Lot 1 has been awarded to Computacenter (UK) Ltd.

Lot 2 (IT Infrastructure Projects Lot) will provide users with the opportunity to run further competitions for high value or more complex project related requirements. Lot 2 has been awarded to Insight Direct (UK) Ltd, Computacenter (UK) Ltd, Softcat Ltd, XMA Limited.

This buyer’s guide refers to the Technology Peripherals and Infrastructure Framework IT Hardware Lot (Lot 1). A separate document prepared for Lot 2 is also available.

The Framework will run from Monday 16 May 2022 to 15 May 2025 with the option of 1 x 12 month extension period.


The framework agreement is available for use by all Scottish public and third sector bodies.

Buyers are reminded of the obligations contained within the Procurement Reform (Scotland) Act 2014 in relation to the award of contracts valued equal to or greater than

£50,000 including those awarded as a result of a framework call-off. In particular, buyers should note that in accordance with Section 23(2) the award to contracts must be publicised on the Public Contracts Scotland website and in accordance with Section 35 contracts must be registered in the framework public body’s “contracts register”.

For all ICT Products Frameworks, a supplier catalogue is available through the secure Knowledge Hub site. If you do not have access to the secure stakeholder site, please ensure you are registered on Knowledge Hub and complete the membership request form. Please email the completed form to

Lot 1 - Technology peripherals and infrastructure contact details


Dedicated general email address and telephone number for any quotations and general enquiries:
Tel: 0131 317 2319

Named point of contact:
Stephanie Constantinou
Customer Exec Lead
Tel: 01707 639422


Dedicated general email address and telephone number for any order management and order related queries:
Tel: 0131 317 2319

Named point of contact:
Gemma Burnett
Sales Order Management Team Lead
Tel: 01707 639055


To request an account for the TechSource web portal or any specific eCommerce queries, please contact:
Tel: 0131 317 2319

Customer Service Escalation

For customer service issues which require escalation please contact:
Nicola Jordan
Customer Team Lead
Tel: 01707 639475

Nicolette Micallef
Customer Manager
Tel: 01707 631968

Sales manager

Russell Johnstone
T: +44 (0) 7725 407048

Account managers

Gareth Gray
T: +44 (0) 7385 404169

David Warren
T: +44 (0) 777 058 6707

Filiz Clark
T: +44 (0) 7787006713

Chris Kay
T: +44 (0) 7386654037

Craig McKenzie
T: +44 (0)7387014654

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