Procurement - technology peripherals and infrastructure framework: lot 1 - buyer's guide

Buyer's guide for procurement framework for information and communication technology (ICT) products - technology peripherals and infrastructure framework - lot 1 - (SP-21-012).

Framework overview

The ICT products portfolio covers a wide range of ICT products through a number of specific framework agreements, listed below:

The procurement strategy recommended the appointment of a single supplier to Lot 1 and up to four suppliers to Lot 2.

Lot 1 (IT Hardware Catalogue Lot) will provide an easy route to market for end users for transactional and commonly available products through a single supplier catalogue capable of offering the complete range of products and services. Lot 1 has been awarded to Computacenter (UK) Ltd.

Lot 2 (IT Infrastructure Projects Lot) will provide users with the opportunity to run further competitions for high value or more complex project related requirements. Lot 2 has been awarded to Insight Direct (UK) Ltd, Computacenter (UK) Ltd, Softcat Ltd, XMA Limited. 

This buyer’s guide refers to the Technology Peripherals and Infrastructure Framework IT Hardware Lot (Lot 1). A separate document prepared for Lot 2 is also available.

The framework will run from Monday 16 May 2022 to 15 May 2024 with the option of 2 x 12 month extension periods.


The framework agreement is available for use by all Scottish public and third sector bodies.

Buyers are reminded of the obligations contained within the Procurement Reform (Scotland) Act 2014 in relation to the award of contracts valued equal to or greater than £50,000 including those awarded as a result of a framework call-off. In particular, buyers should note that in accordance with Section 23(2) the award to contracts must be publicised on the Public Contracts Scotland website and in accordance with Section 35 contracts must be registered in the framework public body’s “contracts register”.

For all ICT products frameworks, a supplier catalogue is available through the secure Knowledge Hub site. If you do not have access to the secure stakeholder site, please ensure you are registered on Knowledge Hub and complete the membership request form. Please email the completed form to

Lot 1 - Technology peripherals and infrastructure contact details

Framework manager

Gareth Gray
Account Manager
Tel: 07385 404169

The Computacenter Internal Account Managers will be responsible for the day to day management of customer requirements under the framework. Framework public bodies should contact Computacenter’s Inside Sales Team via the following methods:


For any pre-sales queries or quotes, please contact:

Grace O’Brien ( and John Wylie (

The dedicated general email address below is also available for any quote requests, orders and queries:

Shazia Mahmood, Inside Sales Team Leader for customer management will be the first point of escalation for any pre-sale issues.

Shazia Mahmood | 07810 552 331


Julie Sanelli, Inside Sales Team Leader for sales order management will be your

dedicated point of escalation for any post-sales order management enquiries.

Julie Sanelli | 07801 452 637


To request an account for the Techsource web portal, please contact

For specific eCommerce queries, please contact:

Lindsay Hanratty
E-Business Consultant
Tel: 07736 750036

Toby Banks
E-Business Consultant
Tel: 07725 945059

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