Procurement - technology peripherals and infrastructure framework: lot 1 - buyer's guide

Supplementary information

For Lot 1 of the framework, there is only a direct award route to market and no further competition is required. 

The standard terms of supply (Schedule 5) should be referenced when placing an order, and form the basis of the contract arrangements. When completing the preamble data for Schedule 5, the Find the Tender Service reference is 030614-2021 (F10). The Contract Notice was published on 9 December 2021 (F9 and F12) and the contractors all submitted their responses on 31 January 2022 (F13).

Full details on buying from a framework are detailed in SPPN 5 2010 and further guidance is available on the “Scottish Procurement: Procurement Information Network” group on the secure Knowledge Hub site.

If you do not have access to the Knowledge Hub site, please ensure you are registered on Knowledge Hub and complete the Membership Request Form. Completed forms should be sent to scottishprocurement@gov.scot.

eCommerce

A specific Scottish Procurement web shop, TechSource is available and can be accessed via the Technology Peripherals and Infrastructure Framework page for the use of Lot 1.

To gain access to the new web shop please contact the customer management team at scotproc@computacenter.com who will arrange access by providing a login ID and password.

If you have any support needs, please email TechSource.migrations@computacenter.com.

Full details of how to use the portal can be found in the supplier guide available directly from Computacenter or via the “Scottish Procurement: Procurement Information Network” group on the secure Knowledge Hub site. Please refer to section 4 above for access to the Knowledge Hub.

Placing an order

Orders can be placed in the following ways:

• via TechSource – Computacenter’s national Technology Peripherals and Infrastructure Framework web portal
• via your organisation’s eCommerce platform
• via the Computacenter sales team – scotproc@computacenter.com

Delivery options and charges

A range of delivery options will be available from Computacenter under this framework. Please contact Computacenter for further information.

Core Product Range

The full range of products is too large to provide in this buyer’s guide and Computacenter UK are continually adding to their range of available products but the scope of this framework agreement consists of the following five product groups:

Audio visual including, but not limited to:

• projectors
• interactive whiteboards
• accessories
• display screens over 24”

Desktop printers and scanners including, but not limited to:

•  desktop printers (excluding MFD, wide format and VHV equipment)
•  scanners
•  accessories

General peripherals including, but not limited to:

• mice/keyboards/docking stations/USB ports
• webcams/headsets
• cameras
• memory
• hard disk drives
• storage

Network equipment including, but not limited to:

•  routers
•  switches
•  hubs
•  access points

Infrastructure equipment including but not limited to:

• servers
• NAS storage

The availability of stock items will be show on Computacenter's TechSource web portal. If there are any items which cannot be found on the site, customers can obtain quotes by emailing the team at scotproc@computacenter.com.

Services

Under this framework a number of associated services will be available from Computacenter (UK) Ltd, these include, but are not limited to:

• site surveys for AV, networking or wireless projects
• unified communications, room booking system survey and installations
• install to desk of printer/scanner (connection, power up test, software installs, removal of packaging)
• asset tagging
• bonded storage devices
• network connection of devices
• memory installs (legacy client devices)
• hard drive installs (legacy client devices)
• graphic card install (legacy client devices)
• installation of projectors or interactive boards installation of networking equipment

Any service requirement, including commercial terms, will be subject to agreement between the buyer and contractors. Contractors can also provide assistance in identifying suitable products and/or solutions which meet your business requirements.

Warranty

All products shall be fit for purpose and shall include as a minimum a 12-month manufacturer warranty from the date of delivery. Where the manufacturer’s warranty exceeds 12 months, this will be provided as standard.

Returns

Under this framework there are part restrictions on the return of goods. Boxes of goods should not be opened until the customer is entirely content with the order. The contractor should be notified within five working days of any Items ordered/delivered in error and must be returned in a state fit for resale. Items ordered in error may be subject to a restocking fee, which must not exceed 5% of the unit cost, and/or collection cost depending on the weight and/or dimensions of the product.