Publication - Research and analysis

Health and social care staff experience: report 2018

Published: 1 Feb 2019

The Scottish Government has commissioned Webropol Ltd, an independent company to undertake the work to report staff experience in Health and Social Care in 2018. Their report provides detailed information and analysis of staff experience gleaned from our iMatter Continuous Improvement Model.

69 page PDF

2.7 MB

69 page PDF

2.7 MB

Contents
Health and social care staff experience: report 2018
Part 3: iMatter EEI per organisation

69 page PDF

2.7 MB

Part 3: iMatter EEI per organisation

Of the 13 Boards that were issued with reports in both 2017 and 2018, 7 have an EEI score in 2018 which is higher than in 2017; 5 have the same EEI score; and one has a lower EEI score in 2018 than in 2017. See Appendix 1.

table iMatter EEI per organisation in 2017 and 2018

iMatter Report of EEI scores for Teams per Organisation

The table below shows the report percentage of EEI scores and the distribution of teams per Organisation.

It highlights differing levels of consistency across teams within individual Boards. NHS Health Scotland is the only Board with all Teams at Strive & Celebrate level. In contrast the Scottish Ambulance Service has 20% of teams in Monitor to Further Improve and 2% in Improve to Monitor.

Board Teams Strive & Celebrate
67-100
Monitor to Further Improve
51-66
Improve to Monitor
34-50
Focus to Improve
0-33
No report Total Teams
Health and Social Care - (all Boards with 2018 Reports) Number 3,846 381 20 1 2,088 6,336
Percentage 61% 6% 0% 0% 33%
Golden Jubilee Foundation Number 92 6 1 0 44 143
Percentage 64% 4% 1% 0% 31%
Healthcare Improvement Scotland Number 57 4 0 0 11 72
Percentage 79% 6% 0% 0% 15%
NHS 24 Number 115 14 0 0 67 196
Percentage 59% 7% 0% 0% 34%
NHS Education for Scotland Number 77 5 0 0 14 96
Percentage 80% 5% 0% 0% 15%
NHS Forth Valley Number 276 38 2 0 170 486
Percentage 57% 8% 0% 0% 35%
NHS Grampian Number 766 57 3 1 491 1,318
Percentage 58% 4% 0% 0% 37%
NHS Health Scotland Number 30 0 0 0 0 30
Percentage 100% 0% 0% 0% 0%
NHS Lanarkshire Number 642 33 2 0 372 1,049
Percentage 61% 3% 0% 0% 35%
NHS Lothian Number 1,230 112 4 0 706 2,052
Percentage 60% 6% 0% 0% 34%
NHS National Services Scotland Number 248 25 1 0 54 328
Percentage 76% 8% 0% 0% 16%
NHS Orkney Number 67 3 0 0 9 79
Percentage 85% 4% 0% 0% 11%
Scottish Ambulance Service Number 182 78 6 0 129 395
Percentage 46% 20% 2% 0% 33%
The State Hospital Number 64 6 1 0 21 92
Percentage 70% 7% 1% 0% 23%

EEI scores for Teams per Organisation comparing 2017 to 2018

The table below shows the report percentage of EEI scores and the distribution of teams per Organisation comparing 2017 and 2018.

Comparing 2018 to 2017 Strive & Celebrate
67-100
Monitor to Further Improve
51-66
Improve to Monitor
34-50
Focus to Improve
0-33
No Report
Golden Jubilee Foundation 2017 75% 3% 1% 0% 21%
2018 64% 4% 1% 0% 31%
Healthcare Improvement Scotland 2017 79% 9% 0% 0% 12%
2018 79% 6% 0% 0% 15%
NHS 24 2017 52% 8% 0% 0% 40%
2018 59% 7% 0% 0% 34%
NHS Education for Scotland 2017 79% 5% 1% 0% 15%
2018 80% 5% 0% 0% 15%
NHS Forth Valley 2017 62% 7% 0% 0% 31%
2018 57% 8% 0% 0% 35%
NHS Grampian 2017 64% 5% 0% 0% 30%
2018 58% 4% 0% 0% 37%
NHS Health Scotland 2017 91% 0% 0% 0% 9%
2018 100% 0% 0% 0% 0%
NHS Lanarkshire 2017 65% 5% 0% 0% 30%
2018 61% 3% 0% 0% 35%
NHS Lothian 2017 60% 7% 1% 0% 33%
2018 60% 6% 0% 0% 34%
NHS National Services Scotland 2017 79% 6% 0% 0% 15%
2018 76% 8% 0% 0% 16%
NHS Orkney 2017 74% 10% 1% 0% 15%
2018 85% 4% 0% 0% 11%
Scottish Ambulance Service 2017 36% 25% 2% 0% 37%
2018 46% 20% 2% 0% 33%
The State Hospital 2017 73% 10% 1% 0% 16%
2018 70% 7% 1% 0% 23%

Summary

Of the 13 Boards included in this analysis 4 Boards have increased the percentage of their teams with a 'Strive and Celebrate' score. This figure is inflenced by the increase in teams with no reports across 9 of the Boards.


Contact

Email:

Workforce Practice Admin HWFadmin@gov.scot
Liz Reilly Elizabeth.Reilly@gov.scot
Catriona Hetherington Catriona.Hetherington@gov.scot