Health and social care staff experience: report 2018
The Scottish Government has commissioned Webropol Ltd, an independent company to undertake the work to report staff experience in Health and Social Care in 2018. Their report provides detailed information and analysis of staff experience gleaned from our iMatter Continuous Improvement Model.
Part 3: iMatter EEI per organisation
Of the 13 Boards that were issued with reports in both 2017 and 2018, 7 have an EEI score in 2018 which is higher than in 2017; 5 have the same EEI score; and one has a lower EEI score in 2018 than in 2017. See Appendix 1.
iMatter Report of EEI scores for Teams per Organisation
The table below shows the report percentage of EEI scores and the distribution of teams per Organisation.
It highlights differing levels of consistency across teams within individual Boards. NHS Health Scotland is the only Board with all Teams at Strive & Celebrate level. In contrast the Scottish Ambulance Service has 20% of teams in Monitor to Further Improve and 2% in Improve to Monitor.
| Board | Teams | Strive & Celebrate 67-100 |
Monitor to Further Improve 51-66 |
Improve to Monitor 34-50 |
Focus to Improve 0-33 |
No report | Total Teams |
|---|---|---|---|---|---|---|---|
| Health and Social Care - (all Boards with 2018 Reports) | Number | 3,846 | 381 | 20 | 1 | 2,088 | 6,336 |
| Percentage | 61% | 6% | 0% | 0% | 33% | ||
| Golden Jubilee Foundation | Number | 92 | 6 | 1 | 0 | 44 | 143 |
| Percentage | 64% | 4% | 1% | 0% | 31% | ||
| Healthcare Improvement Scotland | Number | 57 | 4 | 0 | 0 | 11 | 72 |
| Percentage | 79% | 6% | 0% | 0% | 15% | ||
| NHS 24 | Number | 115 | 14 | 0 | 0 | 67 | 196 |
| Percentage | 59% | 7% | 0% | 0% | 34% | ||
| NHS Education for Scotland | Number | 77 | 5 | 0 | 0 | 14 | 96 |
| Percentage | 80% | 5% | 0% | 0% | 15% | ||
| NHS Forth Valley | Number | 276 | 38 | 2 | 0 | 170 | 486 |
| Percentage | 57% | 8% | 0% | 0% | 35% | ||
| NHS Grampian | Number | 766 | 57 | 3 | 1 | 491 | 1,318 |
| Percentage | 58% | 4% | 0% | 0% | 37% | ||
| NHS Health Scotland | Number | 30 | 0 | 0 | 0 | 0 | 30 |
| Percentage | 100% | 0% | 0% | 0% | 0% | ||
| NHS Lanarkshire | Number | 642 | 33 | 2 | 0 | 372 | 1,049 |
| Percentage | 61% | 3% | 0% | 0% | 35% | ||
| NHS Lothian | Number | 1,230 | 112 | 4 | 0 | 706 | 2,052 |
| Percentage | 60% | 6% | 0% | 0% | 34% | ||
| NHS National Services Scotland | Number | 248 | 25 | 1 | 0 | 54 | 328 |
| Percentage | 76% | 8% | 0% | 0% | 16% | ||
| NHS Orkney | Number | 67 | 3 | 0 | 0 | 9 | 79 |
| Percentage | 85% | 4% | 0% | 0% | 11% | ||
| Scottish Ambulance Service | Number | 182 | 78 | 6 | 0 | 129 | 395 |
| Percentage | 46% | 20% | 2% | 0% | 33% | ||
| The State Hospital | Number | 64 | 6 | 1 | 0 | 21 | 92 |
| Percentage | 70% | 7% | 1% | 0% | 23% |
EEI scores for Teams per Organisation comparing 2017 to 2018
The table below shows the report percentage of EEI scores and the distribution of teams per Organisation comparing 2017 and 2018.
| Comparing 2018 to 2017 | Strive & Celebrate 67-100 |
Monitor to Further Improve 51-66 |
Improve to Monitor 34-50 |
Focus to Improve 0-33 |
No Report | |
|---|---|---|---|---|---|---|
| Golden Jubilee Foundation | 2017 | 75% | 3% | 1% | 0% | 21% |
| 2018 | 64% | 4% | 1% | 0% | 31% | |
| Healthcare Improvement Scotland | 2017 | 79% | 9% | 0% | 0% | 12% |
| 2018 | 79% | 6% | 0% | 0% | 15% | |
| NHS 24 | 2017 | 52% | 8% | 0% | 0% | 40% |
| 2018 | 59% | 7% | 0% | 0% | 34% | |
| NHS Education for Scotland | 2017 | 79% | 5% | 1% | 0% | 15% |
| 2018 | 80% | 5% | 0% | 0% | 15% | |
| NHS Forth Valley | 2017 | 62% | 7% | 0% | 0% | 31% |
| 2018 | 57% | 8% | 0% | 0% | 35% | |
| NHS Grampian | 2017 | 64% | 5% | 0% | 0% | 30% |
| 2018 | 58% | 4% | 0% | 0% | 37% | |
| NHS Health Scotland | 2017 | 91% | 0% | 0% | 0% | 9% |
| 2018 | 100% | 0% | 0% | 0% | 0% | |
| NHS Lanarkshire | 2017 | 65% | 5% | 0% | 0% | 30% |
| 2018 | 61% | 3% | 0% | 0% | 35% | |
| NHS Lothian | 2017 | 60% | 7% | 1% | 0% | 33% |
| 2018 | 60% | 6% | 0% | 0% | 34% | |
| NHS National Services Scotland | 2017 | 79% | 6% | 0% | 0% | 15% |
| 2018 | 76% | 8% | 0% | 0% | 16% | |
| NHS Orkney | 2017 | 74% | 10% | 1% | 0% | 15% |
| 2018 | 85% | 4% | 0% | 0% | 11% | |
| Scottish Ambulance Service | 2017 | 36% | 25% | 2% | 0% | 37% |
| 2018 | 46% | 20% | 2% | 0% | 33% | |
| The State Hospital | 2017 | 73% | 10% | 1% | 0% | 16% |
| 2018 | 70% | 7% | 1% | 0% | 23% | |
Summary
Of the 13 Boards included in this analysis 4 Boards have increased the percentage of their teams with a 'Strive and Celebrate' score. This figure is inflenced by the increase in teams with no reports across 9 of the Boards.
Contact
Email:
Workforce Practice Admin HWFadmin@gov.scot
Liz Reilly Elizabeth.Reilly@gov.scot
Catriona Hetherington Catriona.Hetherington@gov.scot
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