Health and social care staff experience: report 2018
The Scottish Government has commissioned Webropol Ltd, an independent company to undertake the work to report staff experience in Health and Social Care in 2018. Their report provides detailed information and analysis of staff experience gleaned from our iMatter Continuous Improvement Model.
Part 2: No Report
Gap to Reaching the Threshold Response Rate
Of the Boards that had no report because the response rate threshold of 60% was not reached, several were very close to required number of completed questionnaires. In particular, NHS Dumfries and Galloway needed just 1 more response and NHS Ayrshire and Arran an additional 103.
The table below shows the volume of questionnaires issued and returned along with the response rate achieved and the number of completed questionnaires that would be needed to have reached the response rate threshold.
| Questionnaires issued | Responses | Response Rate | Volume needed to achieve 60% | Gap needed to achieve report | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Health and Social Care | 177,619 | 104,254 | 59% | 105,683 | 1,429 | ||||||
| NHS Ayrshire & Arran | 14,373 | 8,449 | 59% | 8,552 | 103 | ||||||
| NHS Borders | 3,408 | 1,809 | 53% | 2,028 | 219 | ||||||
| NHS Dumfries & Galloway | 4,355 | 2,590 | 59% | 2,591 | 1 | ||||||
| NHS Fife | 10,841 | 5,778 | 53% | 6,450 | 672 | ||||||
| NHS Greater Glasgow & Clyde | 43,420 | 23,356 | 54% | 25,835 | 2,479 | ||||||
| NHS Highland | 10,296 | 5,276 | 51% | 6,126 | 850 | ||||||
| NHS Shetland | 1,552 | 863 | 56% | 923 | 60 | ||||||
| NHS Tayside | 14,014 | 8,147 | 58% | 8,338 | 191 | ||||||
| NHS Western Isles | 996 | 516 | 51% | 593 | 77 | ||||||
Teams with No Report
Overall the proportion of teams with No Report has risen from 33% in 2017 to 38% in 2018
| 2017 | 2018 | |
|---|---|---|
| Total Number of Teams | 13,737 | 13,943 |
| Total Number of Teams with No Report | 4,537 | 5,300 |
| % Teams with No Report | 33% | 38% |
Teams with No Report are teams of more than 4 people who did not achieve a 60% response rate and Teams of 4 or less people that did not achieve 100% response rate. The level of no report by Board is as shown below. As might be expected, the Boards with no overall report have a higher incidence of team reports not being issued. Among Boards with no report the average level of teams with no reports was 42%, dropping to 33% among Boards with overall reports.
| Board | No report | Total Teams | Percentage |
|---|---|---|---|
| Health and Social Care | 5,300 | 13,943 | 38% |
| Golden Jubilee Foundation | 44 | 143 | 31% |
| Healthcare Improvement Scotland | 11 | 72 | 15% |
| NHS 24 | 67 | 196 | 34% |
| NHS Ayrshire & Arran | 322 | 964 | 33% |
| NHS Borders | 108 | 246 | 44% |
| NHS Dumfries & Galloway | 100 | 259 | 39% |
| NHS Education for Scotland | 14 | 96 | 15% |
| NHS Fife | 376 | 799 | 47% |
| NHS Forth Valley | 170 | 486 | 35% |
| NHS Grampian | 491 | 1,318 | 37% |
| NHS Greater Glasgow & Clyde | 1,278 | 3,117 | 41% |
| NHS Health Scotland | 0 | 30 | 0% |
| NHS Highland | 385 | 758 | 51% |
| NHS Lanarkshire | 372 | 1,049 | 35% |
| NHS Lothian | 706 | 2,052 | 34% |
| NHS National Services Scotland | 54 | 328 | 16% |
| NHS Orkney | 9 | 79 | 11% |
| NHS Shetland | 66 | 150 | 44% |
| NHS Tayside | 543 | 1,246 | 44% |
| NHS Western Isles | 34 | 68 | 50% |
| Scottish Ambulance Service | 129 | 395 | 33% |
| The State Hospital | 21 | 92 | 23% |
Two Boards (Western Isles and Highland) have 50% or more of their teams with no report and a further 5 Boards have over 40% of teams with no report (Borders, Fife, Greater Glasgow & Clyde, Shetland and Tayside)
There is no clear relationship between the size of the Board, its number of teams and the level of No Report.
Each data point is an individual Board
Nor is there any obvious correlation between the EEI Score and percentage of No Report, though this is based only on those Boards that had a board level report including an EEI score.
Relationship between EEI Score and Percentage of Teams with No Report
Each data point is an individual Board
Summary
As a direct result of the drop in response rate, there is an increase in the number of Boards and Teams not receiving a report. This will potentially impact future engagement with iMatter, hence the recommendation to investigate the non-responses as noted previously.
Contact
Email:
Workforce Practice Admin HWFadmin@gov.scot
Liz Reilly Elizabeth.Reilly@gov.scot
Catriona Hetherington Catriona.Hetherington@gov.scot
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