Key Performance Indicators
Throughout the analysis of iMatter there is focus on 4 KPIs:
Overall Response Rate: 59%
Questionnaires issued: 177,619
Responses received: 104,254
The response rate is calculated as the percentage of questionnaires issued that have been completed and returned within the allowable time. This logic is applied whether looking at all health and social care participants or an individual team or Board.
In total 177,619 questionnaires were issued. 23,441 (13%) of these were to social care staff within participating H & SCPs and 154,178 were NHSScotland staff. A total of 104,254 usable responses were received. This equates to an overall response rate of 59%. Whilst this overall response rate is below the agreed threshold of 60% that is required to produce the national iMatter Report, the national iMatter Components Report is available (see Appendix 1).
The level of No Report is tracked at a Team; Directorate; and Board level. This shows the proportion within each group who have not achieved the response rate threshold of 60%. Overall 9 out of 22 Boards and 38% of Teams did not receive an iMatter report.
Employee Engagement Index Score (EEI)
The Employee Engagement Index (EEI) is calculated based on the number of responses for each point on the scale (Strongly Agree to Strongly Disagree) multiplied by its number value (6 to 1). These scores are added together and divided by the overall number of responses to give the score to show level of engagement (see Appendix 1).
EEI scores are provided only for Teams; Directorates; and Boards that have reached the response rate threshold. Because the response rate threshold was not achieved overall, no EEI score has been calculated for Health and Social Care.
Action Plans Agreed
Each team is invited to complete a continuous improvement action plan. This report shows the percentage of teams who have an agreed Action Plan in place within 12 weeks of receiving iMatter results.
Summary of Key Performance Indicators (KPIs) by Board
The table below shows the KPIs for each of the Health and Social Care Boards including H & SCPs
|Board||Response Rate||EEI Score||No Report*||Action Plans|
|Health and Social Care||59%||No report||38%||56%|
|Golden Jubilee Foundation||63%||78||31%||71%|
|Healthcare Improvement Scotland||86%||80||15%||89%|
|NHS Ayrshire & Arran||59%||No report||33%||61%|
|NHS Borders||53%||No report||44%||75%|
|NHS Dumfries & Galloway||59%||No report||39%||46%|
|NHS Education for Scotland||84%||81||15%||82%|
|NHS Fife||53%||No Report||47%||42%|
|NHS Forth Valley||62%||75||35%||80%|
|NHS Greater Glasgow & Clyde||54%||No Report||41%||50%|
|NHS Health Scotland||91%||81||0%||90%|
|NHS Highland||51%||No report||51%||48%|
|NHS National Services Scotland||77%||76||16%||76%|
|NHS Shetland||56%||No report||44%||45%|
|NHS Tayside||58%||No report||44%||41%|
|NHS Western Isles||52%||No report||50%||14%|
|Scottish Ambulance Service||64%||67||33%||86%|
|The State Hospital||77%||77||23%||55%|
Shaded boards did not get 2018 iMatter EEI report
* Teams with No Report are teams of more than 4 people who did not achieve a 60% response rate and teams of 4 or less people that did not achieve 100% response rate