Health and social care staff experience: report 2018

The Scottish Government has commissioned Webropol Ltd, an independent company to undertake the work to report staff experience in Health and Social Care in 2018. Their report provides detailed information and analysis of staff experience gleaned from our iMatter Continuous Improvement Model.


Overall the Team Stories demonstrate a huge enthusiasm and commitment across Health and Social Care. They contain a great selection of action plans and activities being undertaken to improve and maintain employee engagement and supports improved patient care:

"This system provides peer to peer positive feedback both within our department and to all those we interact with on a daily basis. It allows team members to recognise great care, or those who go the 'extra mile', or brilliant teamwork, and to say well done and thank you." NHS Tayside Emergency Department Medical Staff Team

These two sentences encapsulate so many of major themes that are covered in many of the team stories:

  • The importance of iMatter
  • Recognition - acknowledging and sharing
  • Link between staff behaviours and patient experience
  • Small things can make a big difference
  • Collaboration within and across teams

All team stories can be viewed on our iMatter website

To read any of the Team Stories in full, click on team photo to enter iMatter website, then click on button "download our story" -

(L.Long) Mgt. Team
Staff views: they matter to us
Inverclyde HSCP

Children & Young People’s Occupational Therapy Service
Our iMatter Story
Fife Health & Social Care Partnership

Oral Health Improvement Team
Dental Diamond Awards
East Ayrshire Health and Social Care Partnership

Aberdeen City HSCP
Employee Engagement
Aberdeen City HSCP

Karen McNiven, HI Team Leads
Health Improvement – working better together
Glasgow City HSCP

Dietetics Team
Nutritional Care Matters
South Ayrshire Health and Social Care Partnership

AHP Team (C Totten)
Our AHP Journey in the state hospital
NHS Scotland

Kate Cheesbrough - South East Community Midwives Team
Giving Birth to a Huddle
NHS Lothian

Cathie Cowan, CEO Team
The Forth Valley Way!
NHS Forth Valley

Christina Bichan, Health Intelligence and Governance Team
Quality Improvement Hub Story
NHS Orkney

Emergency Medicine Medical Staff
Well Done and Thank You!
NHS Tayside

Shotts Ambulance Station
Re-booting frontline A&E Management
Scottish Ambulance Service

Iona McGauran Raigmore Senior Quality & Patient Safety Division Team
Bridging the Gap
NHS Highland

Golden Jubilee Foundation – Pharmacy Team
Our Team Story
Golden Jubilee Foundation

Nithsdale Health & Social Care Locality Management Team
Being the best we can be!
NHS Dumfries and Galloway

Jacki Smart Surgical & Anaesthetics team
Developing for the future
NHS Greater Glasgow and Clyde

It’s a rap
Healthcare Improvement Scotland

Programmes Team
iMatter as part of the Programmes Team
NHS Grampian

NHSWI Physiotherapy Team
Our Focus is you!
NHS Western Isles

Medical Directorate iMatter Team
MDET iMatter Journey
NHS Education for Scotland

NHSL Corporate Management Team
Calum and CMT Team Journey
NHS Lanarkshire

Awards Programme
Team Building in a collaborative and creative way
NHS Health Scotland

NHS 24
NHS 24’s iMatter Story
NHS 24

Service Delivery Dental Clinicians
Better Improvement Makes Us Smile!
NHS National Services Scotland



Workforce Practice Admin
Liz Reilly
Catriona Hetherington 


Back to top