Publication - Research and analysis

Health and social care staff experience: report 2018

Published: 1 Feb 2019

The Scottish Government has commissioned Webropol Ltd, an independent company to undertake the work to report staff experience in Health and Social Care in 2018. Their report provides detailed information and analysis of staff experience gleaned from our iMatter Continuous Improvement Model.

69 page PDF

2.7 MB

69 page PDF

2.7 MB

Contents
Health and social care staff experience: report 2018
Summary

69 page PDF

2.7 MB

Summary

Overall the Team Stories demonstrate a huge enthusiasm and commitment across Health and Social Care. They contain a great selection of action plans and activities being undertaken to improve and maintain employee engagement and supports improved patient care:

"This system provides peer to peer positive feedback both within our department and to all those we interact with on a daily basis. It allows team members to recognise great care, or those who go the 'extra mile', or brilliant teamwork, and to say well done and thank you." NHS Tayside Emergency Department Medical Staff Team

These two sentences encapsulate so many of major themes that are covered in many of the team stories:

  • The importance of iMatter
  • Recognition - acknowledging and sharing
  • Link between staff behaviours and patient experience
  • Small things can make a big difference
  • Collaboration within and across teams

All team stories can be viewed on our iMatter website www.iMatter.scot

To read any of the Team Stories in full, click on team photo to enter iMatter website, then click on button "download our story" -

(L.Long) Mgt. Team
Staff views: they matter to us
Inverclyde HSCP
https://www.imatter.scot/team-stories/inverclyde-hscp/nhsggc-hscp-inverclyde/

Children & Young People’s Occupational Therapy Service
Our iMatter Story
Fife Health & Social Care Partnership
https://www.imatter.scot/team-stories/fife-hscp/nhs-fife-hscp-2018/

Oral Health Improvement Team
Dental Diamond Awards
East Ayrshire Health and Social Care Partnership
https://www.imatter.scot/team-stories/east-ayrshire-hscp/nhsaaa-hscp-2018-oral-health-improvement-team/

Aberdeen City HSCP
Employee Engagement
Aberdeen City HSCP
https://www.imatter.scot/team-stories/aberdeen-city-hscp/aberdeen-city-hscp-2018-employee-engagement/

Karen McNiven, HI Team Leads
Health Improvement – working better together
Glasgow City HSCP
https://www.imatter.scot/team-stories/glasgow-city-hscp/nhsggc-hscp-citywide/

Dietetics Team
Nutritional Care Matters
South Ayrshire Health and Social Care Partnership
https://www.imatter.scot/team-stories/south-ayrshire-hscp/aaa-2018-dietetic-team/

AHP Team (C Totten)
Our AHP Journey in the state hospital
NHS Scotland
https://www.imatter.scot/team-stories/the-state-hospitals-board-for-scotland/state-hospital-2018-imatter-story/

Kate Cheesbrough - South East Community Midwives Team
Giving Birth to a Huddle
NHS Lothian
https://www.imatter.scot/team-stories/nhs-lothian/nhs-lothian-2018-imatter-story/

Cathie Cowan, CEO Team
The Forth Valley Way!
NHS Forth Valley
https://www.imatter.scot/team-stories/nhs-forth-valley/nhs-forth-valley-ceo-team/

Christina Bichan, Health Intelligence and Governance Team
Quality Improvement Hub Story
NHS Orkney
https://www.imatter.scot/team-stories/nhs-orkney/nhs-orkney-2018-improvement-hub/

Emergency Medicine Medical Staff
Well Done and Thank You!
NHS Tayside
https://www.imatter.scot/team-stories/nhs-tayside/nhs-tayside-emergency-medicine-staff/

Shotts Ambulance Station
Re-booting frontline A&E Management
Scottish Ambulance Service
https://www.imatter.scot/team-stories/scottish-ambulance-service/scottish-ambulance-service-shotts-ambulance-station/

Iona McGauran Raigmore Senior Quality & Patient Safety Division Team
Bridging the Gap
NHS Highland
https://www.imatter.scot/team-stories/nhs-highland/nhs-highland-qps-team/

Golden Jubilee Foundation – Pharmacy Team
Our Team Story
Golden Jubilee Foundation
https://www.imatter.scot/team-stories/nhs-golden-jubilee-foundation/golden-jubilee-foundation-pharmacy-team-story/

Nithsdale Health & Social Care Locality Management Team
Being the best we can be!
NHS Dumfries and Galloway
https://www.imatter.scot/team-stories/nhs-dumfries-and-galloway/nhs-dg-nithsdale-team/

Jacki Smart Surgical & Anaesthetics team
Developing for the future
NHS Greater Glasgow and Clyde
https://www.imatter.scot/team-stories/nhs-greater-glasgow-and-clyde/nhs-ggc-surgical-team/

MCQIC
It’s a rap
Healthcare Improvement Scotland
https://www.imatter.scot/team-stories/health-improvement-scotland/his-maternity-and-children-quality-improvement-collaborative/

Programmes Team
iMatter as part of the Programmes Team
NHS Grampian
https://www.imatter.scot/team-stories/nhs-grampian/nhs-grampian-programmes-team/

NHSWI Physiotherapy Team
Our Focus is you!
NHS Western Isles
https://www.imatter.scot/team-stories/nhs-western-isles-eileanan-siar/nhs-western-isles-physiotherapy-team/

Medical Directorate iMatter Team
MDET iMatter Journey
NHS Education for Scotland
https://www.imatter.scot/team-stories/nhs-education-for-scotland/nes-medical-directorate-imatter-team/

NHSL Corporate Management Team
Calum and CMT Team Journey
NHS Lanarkshire
https://www.imatter.scot/team-stories/nhs-lanarkshire/nhs-lanarkshire-corporate-management-team/

Awards Programme
Team Building in a collaborative and creative way
NHS Health Scotland
https://www.imatter.scot/team-stories/nhs-health-scotland/nhs-health-scotland-awards-programme/

NHS 24
NHS 24’s iMatter Story
NHS 24
https://www.imatter.scot/team-stories/nhs24/nhs24-2018-imatter-story/

Service Delivery Dental Clinicians
Better Improvement Makes Us Smile!
NHS National Services Scotland

https://www.imatter.scot/team-stories/nhs-national-services-scotland/nhs-national-services-scotland-service-delivery-dental-technicians/

Contact

Email:

Workforce Practice Admin HWFadmin@gov.scot
Liz Reilly Elizabeth.Reilly@gov.scot
Catriona Hetherington Catriona.Hetherington@gov.scot