Gender identity healthcare: evaluation of the impact of Scottish Government funding

Annex K: Evaluation Survey Questions - Service Users

Explanatory/introductory note for survey participants

The Scottish Government has committed to improving access to, and delivery of, gender identity healthcare services in Scotland. It has allocated a total of £9 million to NHS Health Boards with Gender Identity Clinics (GICs) over a three-year period from 2022 to 2025 to fund new service models, address waiting times, support those waiting to access services, and improve outcomes for patients.

This survey is part of an independent evaluation of gender identity services commissioned by the Scottish Government, and is carried out by Horizons Research. This evaluation is looking at the impact of this Scottish Government funding on gender identity services, with regards to aims such as addressing waiting times, and achieving sustainable service improvement for those accessing gender identity care. As part of the study, we are keen to hear the views of people accessing or seeking to access gender identity services in Scotland.

All data we gather through the survey will be held in accordance with GDPR and UK Data Protection Act regulations, and will form part of a broader evidence base which will be used to undertake an evaluation of the effect of Scottish Government funding on access to, and delivery of, gender identity healthcare services. The findings from this evaluation will be published in a Scottish Government report at the end of 2024. Any information you provide through the survey will be anonymised, so your name will not be used in any reports or publications resulting from the study.

Thank you in advance for your time and participation in the survey - we value all input and look forward to your contribution to the research.

Survey Questions

1. Are you currently accessing, or on a waiting list to access, gender identity healthcare services at a Gender Identity Clinic (GIC) in Scotland?

a. Yes - on a waiting list

b. Yes - currently accessing services

c. No - but have accessed them in the past

d. No - I have had no access / contact with a GIC

e. Other

2. Which GIC are you currently accessing, have accessed, or are waiting to access services from?

a. NHS Greater Glasgow and Clyde (Sandyford) Gender Identity Clinic

b. NHS Lothian (Chalmers) Gender Identity Clinic

c. NHS Grampian (Cornhill) Gender Identity Clinic

d. NHS Highland (Raigmore) Gender Identity Clinic

e. None of the above

f. Other

3. When did you first get referred to (or refer yourself to) to this Gender Identity Clinic?

4. If you feel comfortable, could you please tell us a little more about how you have found any gender identity healthcare services you are currently accessing?

5. Has your overall experience with your GIC been a positive or a negative one?

a. Positive

b. Negative

c. Neither

d. Prefer not to say

6. Please tell us why you feel your experience with the GIC has been positive or negative.

7. Since the allocation of additional Scottish Government funding for gender identity healthcare (beginning in December 2022), have you noticed any changes in how gender identity services are delivered in your area?

a. Yes

b. No

c. Don’t know

8. If Yes, please tell us a little more about any changes you have seen in how gender identity services are delivered.

9. If No, or Don’t Know, please feel free to leave any additional comments

10. Looking to the future, how would you like gender identity healthcare to be delivered in your area?

11. Are there any additional ways in which you would like to see GICs to work with other organisations?

12. Do you feel there is a good relationship between GICs and the trans/non-binary community?

a. Yes

b. No

c. Don’t know

d. Would rather not say

13. If Yes, please elaborate, with any suggestions for improvement

14. If No, please elaborate, with any suggestions for improvement

15. If you are being seen by a GIC, do you feel that you have a say over the gender identity care you are receiving?

a. Yes

b. No

c. Don’t know

d. Would rather not say

16. Do you have any additional thoughts you would like to share in relation to the delivery of gender identity healthcare in your area?

17. Finally, would you be interested in taking further part in this study over the coming weeks/months, for example by participating in a focus group or a research interview?

a. Yes

b. No

18. If Yes, please provide an email address you would be happy to be contacted on.