Transforming public services

The digital world is constantly evolving. Our task is to ensure that Scotland's digital public services are high quality, ever improving and meeting the needs of the people who live here.

In March 2021, the Scottish Government and the COSLA launched an updated digital strategy for Scotland: A changing nation: how Scotland will thrive in a digital world. This outlines what we need to do to make sure we match the pace of change we’re experiencing and why it is necessary for government to rethink how we ‘do digital’.

In line with the Strategy, the vision is of a modern public sector, open to collaboration and transformation. This includes making it easier for people and projects to access shared, high quality digital solutions designed around the people who use them. Organisations in the sector that embrace the vision should strive for sustainability and continuous improvement as they progress their respective digital journeys.

The Digital Programme

The Digital Programme is an area of work that is improving the way the Scottish public sector does digital. It will address the key challenges of how we deliver on the digital ambitions outlined in the current digital strategy.

The programme changes how colleagues in the public sector think about, design, deliver and maintain digital public services. This will see the introduction of a new operating model and updated ways of working, with a shift away from thinking about what teams do locally and towards a system wide view public-sector view when embarking on new digital transformation projects.

The programme oversees the delivery of:

guidance that will help people to build high quality and seamless digital public services, based on user and business needs
real time shared data repositories
shared platforms and components
continuous improvement of digital services
services that are predictable and sustainable, and secure for the end user

And includes:

the Digital Scotland Service Manual which supports a standardised approach to designing services across organisation boundaries, so that they deliver a consistent experience for the user
the introduction of a new digital portfolio management process to make sure investment is spent on the most important things
the development, deployment and expansion of the use of common components, such as the Cloud platform, ScotAccount, and ScotPayments
development of new processes to support the implementation of the proposed changes
a culture change to the way we work through digital thinking, with an emphasis on innovation, openness, networking and agility

The audience for the work delivered under the programme covers only organisations that are currently assessed under the Technology Assurance Framework. The only exception to this is Digital Portfolio Management, where the new processes will initially only apply to core Scottish Government and agencies.

Digital Scotland Service Manual

The Digital Scotland Service Manual (DSSM) helps people deliver digital projects by collating standards, guidance, tools, templates and repositories in one place.

The DSSM has been developed to enable access to expert advice, professional learning, common components and communities of practice. In its present form, it contains a wealth of specialist guidance and a route to share comments and feedback. The existing content can support people to build digital public services and adopt recommended standards.

The initial self-service content topics being developed include:

architecture
capability
commercial
data and design

These can guide users during the course of an end to end project lifecycle using the Digital Scotland Service Standard as a foundation. The approach to developing the DSSM is based on user insights and working with stakeholders, and further content will be added and improved incrementally.

Digital Portfolio Management

Scottish Government is adopting a portfolio approach to how we prioritise and approve new digital projects and programmes. It will ensure that digital investment is focused on realising government priority outcomes and optimal value for money across the public sector, and will facilitate the adoption of a new shared digital delivery model.

It will involve a move to relative assessment of value that will remedy personal or localised bias and ensure investment happens where it is needed most. The establishment of a system wide approach, rather a local one will improve reliability, reduce fragmentation and remove duplication by instilling reuse as the norm.

In the initial phase the process will apply to only core Scottish Government and agency projects covered by the Digital Assurance Office assurance process, with an aspiration to extend this to match the wider scope of the programme over time. It will apply to projects that meet the definition of major, with a minimum threshold that is yet to be defined.

Ultimately it will lead to better utilisation of resources such as people and skills to make sure we have the right people, with the right knowledge working on the right things, at the right time.

Digital Commercial Service

The Digital Commercial Service will transform how digital projects are procured and managed, and guides partners in effective ways of engaging the market.

The service is responsible for delivering the commercial element of the Digital programme. This will be supported through the application of common methodology in the Digital Scotland Service Manual, reusable components, effective procurement and industry engagement.

This will lead to a better balance of value for money and quality of outcomes, give people the tools and knowledge they need to deliver strategic digital procurements and policy-driven industry engagement in a professional manner, and promote continuous improvements in ways of working.

Digital publishing services

Support to design and build digital products

The Design System is home to all the components, patterns and styles for designing public sector products, and the Design System team can help design, test and build a digital product.

Publish information about your service

The website mygov.scot is the gateway for the people of Scotland to find information about and access to the services that can support them. The mygov.scot team work with teams across the public sector to create content which helps meet the needs of the people of Scotland.

Cloud Platform Service

The Cloud Platform Service accelerates the adoption of modern cloud technology in the Scottish public sector, making services secure, sustainable and cost-effective. Using the platform speeds up development, provides access to discounts and prevents duplication of effort.

ScotPayments

ScotPayments is a payments service being designed and built to support the digital transformation of payments across government and the wider public sector.

It has a long-term vision to design, build and manage a common, consistent and reliable payments service built on a single payments platform. Beta partner, Independent Living Fund Scotland have now fully onboarded all of their outbound payments to the ScotPayments platform meaning the service now processes multiple grant funds, goods and services, and salaries and expenses.

ScotAccount

ScotAccount provides people with a secure and simple way to access public services online.   

People can use one account to sign in to a variety of services, using two-factor authentication. They can also verify their identity when a public service needs them to confirm who they are. This protects them against fraud and ensures they get the services they are entitled to. People can choose to save their verified personal information into their ScotAccount, to use when accessing other public services, saving time, money and effort for both them and the service.   

Designed to the Digital Scotland Service Standard and Scottish Government  identity management and privacy principles, ScotAccount is a reusable set of common components that can be integrated into public services across Scotland.     

Watch our video to find out more, and see which services currently use ScotAccount by visiting the ScotAccount pages on mygov.   

Public services in Scotland are invited to join ScotAccount. Our contact details are available on our services pages and read our blogs for the latest updates.  

The gov.scot domain

The gov.scot domain has been introduced to help standardise and simplify public sector domains in Scotland.

Using this domain supports our Digital Strategy aim to become a digitally inclusive nation. It also supports our aim to use common digital components and standards.

Scottish public sector organisations are encouraged to use a gov.scot domain when delivering websites, services and communications.

Using a gov.scot domain provides users with the confidence they are engaging with trusted government organisations and secure public services.

The domain is an important part of our Digital Policy commitment and Digital Scotland Service Manual goals. It helps us deliver public services that are:

identifiable
accountable
secure
trusted
inclusive

Our aim is for the gov.scot domain to become the most trusted and recognisable public sector domain in Scotland.

You can find out more at gov.scot/domains.

Digital usability and accessibility support

Digital usability and accessibility provide public sector organisations with digital usability, accessibility support and expert guidance to ensure that the user experience of services is accessible for all. This will help people meet their legal and moral obligations, ensuring that everyone can access online content and services, with equivalent user experiences for disabled people.

Scottish Digital Academy

The Scottish Digital Academy is the public and third sector centre of excellence for digital capability.

The academy supports public service reform and transformation by providing high quality professional learning, advice and guidance to develop digital skills, leadership and talent. The academy is the supporting function for the Scottish Government Digital, Data and Technology (DDaT) profession and is developing a series of workstreams to build capability as part of the Digital Programme.

Once for Scotland

Once for Scotland (OfS) is a public sector forum designed to break down barriers and encourage collaboration and cross sector working. It has over 120 member organisations and this continues to grow.

The forum meets once a month delivering a varied member driven agenda that can include:

showcase sessions: highlighting work taking place across the public sector
change-maker sessions: with guest speakers presenting on the latest thinking in key areas
spotlight sessions: where vendors introduce new areas of innovation and emergent approaches
challenge sessions: where members of the forum can introduce challenges for discussion and support

Information