DWP benefits case transfers: survey findings

Social Security Experience Panels participants' views about case transfer process of some of the UK Department for Work and Pensions benefits now to be delivered by the Scottish Government.

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Least important priority

Only 1% chose 'cases are transferred based on what is best for the majority of clients' as the most important priority.

This was the least popular option with respondents.

  • Some respondents told us that cases should be transferred based on what is best for the individual, not the majority.

"I would hope the person comes first NOT what is best for the majority!"

"What you should do, is transfer each case based on what is best for the individual."



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