DWP benefits case transfers: survey findings
Social Security Experience Panels participants' views about case transfer process of some of the UK Department for Work and Pensions benefits now to be delivered by the Scottish Government.
This document is part of a collection
About the research
This report details the findings of the case transfer research with Experience Panels Members.
Social Security Scotland will be taking over paying benefits for people already receiving payments from DWP. This will involve receiving information from DWP about clients and taking over their payments. This process is called 'case transfer.'
- 2,456 invites
- 404 survey responses
The research took place in
- January 2019
The research asked:
DWP → Social Security Scotland
Respondents ideas about the best way to transfer cases
What respondents thought was important about the transfer of cases
Respondents thoughts on when cases should transfer over
Respondents were between
- 16 – 79 years old
- 35% Man or boy
- 65% Woman or girl
- 80% lived in an urban location
- 20% lived in an rural location
Respondents took part in 28 out of 32 local authority areas
Just over 8 in 10 survey respondents had a disability or long term health condition, including:
- chronic pain
- severe hearing impairments
- severe visual impairments
- other kinds of long term health condition
Contact
Email: socialsecurity@gov.scot
Telephone: 0300 244 4000
Post:
Scottish Government
St Andrews House
Regent Road
Edinburgh
EH1 3DG
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