DWP benefits case transfers: survey findings

Views on priorities

Respondents were given a list of possible priorities for the transfer of cases.

Almost all respondents rated the following two priorities as 'very important':

• Clients continue to receive the correct payments at the correct time
• Clients will be no worse off when their case transfers

Almost 9 in 10 respodents rated the following two priorities as 'very important':

• Distruption is minimised for all clients coming over from DWP
• Clients don't have to re-apply for the benefit as part of the case transfer process

Around 1 in 10 respondents said that these priorities were 'important'

Around 8 in 10 rated the following priority as 'very important':

• For disability benefits, no-one will be subject to a face to face re-assessment by DWP

Over 1 in 10 said that it was 'important.'

Around 6 in 10 respondents rated the following priority as 'very important':

• Client cases are transferred as soon as possible.

Around a quarter said that it was 'important'

Around 1 in 10 respondents said that it was not very important or not at all important.

Just over 5 in 10 rated the following priority as 'very important:'

• Cases are transferred based on what is best for the majority of clients

Just over 3 in 10 respondents said that it was 'important'

Around 1 in 10 said that it was 'not very important' or 'not at all important'