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DWP benefits case transfers: survey findings

Social Security Experience Panels participants' views about case transfer process of some of the UK Department for Work and Pensions benefits now to be delivered by the Scottish Government.

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Views on priorities

Respondents were given a list of possible priorities for the transfer of cases.

Almost all respondents rated the following two priorities as 'very important':

  • Clients continue to receive the correct payments at the correct time
  • Clients will be no worse off when their case transfers

Almost 9 in 10 respodents rated the following two priorities as 'very important':

  • Distruption is minimised for all clients coming over from DWP
  • Clients don't have to re-apply for the benefit as part of the case transfer process

Around 1 in 10 respondents said that these priorities were 'important'

Around 8 in 10 rated the following priority as 'very important':

  • For disability benefits, no-one will be subject to a face to face re-assessment by DWP

Over 1 in 10 said that it was 'important.'

Around 6 in 10 respondents rated the following priority as 'very important':

  • Client cases are transferred as soon as possible.

Around a quarter said that it was 'important'

Around 1 in 10 respondents said that it was not very important or not at all important.

Just over 5 in 10 rated the following priority as 'very important:'

  • Cases are transferred based on what is best for the majority of clients

Just over 3 in 10 respondents said that it was 'important'

Around 1 in 10 said that it was 'not very important' or 'not at all important'

Contact

Email: socialsecurity@gov.scot

Telephone: 0300 244 4000

Post:
Scottish Government
St Andrews House
Regent Road
Edinburgh
EH1 3DG

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